Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327753 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 23, 2025 → May 13, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 31, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 94 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Jan 20, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸77d
⏸ Clock Paused
Status: Awaiting Parts
Jan 20 → May 8, 2026
77 business days (not counted)
▶ Clock Running
Status: Reschedule
May 8 → May 13, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
May 13 → May 13, 2026
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Dec 23, 2025 Completed: May 13, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0 / 5
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0 / 5
Dec 23 → Jan 20 Awaiting Parts ⏸ Paused 17 —
Jan 20 → Jan 20 Assigned ▶ Running 0 0 / 5
Jan 20 → May 8 Awaiting Parts ⏸ Paused 77 —
May 8 → May 13 Reschedule ▶ Running 3 3 / 5
May 13 → May 13 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Material Management 95.8d
Coordinators 3.8d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
95.8 days
Over SLA
Coordinators
3.8 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 23, 2025 Due: Dec 31, 2025 Completed: May 13, 2026 (132 days late)
📅
98.0 days Total Age
⏱️
77.8d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
91.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 25, 2026
Visit 2 May 12, 2026
Visit 3 May 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 77.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 91.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts
95.8d / 3.0d SLA
Assigned
0.0d / 0.5d SLA
Reschedule
3.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Received the wrong part number which I didn't realize until I removed the old one.
🔧 Work Performed
Remove and replace footend jack assembly. Tested and observed proper operation.
🔍 Technician Findings
Hydraulic leak
⚠️ Problem Description
Joe Evans: Leaking oil
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Dec 23, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
2 Parts Requested Dec 23, 11:13 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 23m
🚨 18.0 business days
👷
▶
3 Technician Assigned Jan 20, 12:20 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts
👷
Status: Assigned by Mark Franks
From: Awaiting Parts
To: Assigned
Duration in Previous: 28d 1h
📦
Status: Awaiting Parts by Mark Franks
From: Assigned
To: Awaiting Parts
Duration in Previous: 2m
🚨 26.0 business days
⏱️
Labor Added Feb 25, 1:03 PM
Type: Labor
Status: Open
Qty: 2.4333333333333
🚨 53.0 business days
🔩
▶
2 2x Parts Added May 8, 2:22 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 108d 0h
⏳ 4.0 business days
⏱️
▶
2 Labor Added May 13, 7:44 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
⏱️
▶
3 2x Labor Added May 13, 10:59 AM
2x Labor Added → Parts Added → Status: Tech On Site
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
🔧
Status: Tech On Site by Joe Evans
From: Reschedule
To: Tech On Site
Duration in Previous: 4d 20h
✔️
Status: Completed by Joe Evans May 13, 11:07 AM
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Joe Evans May 13, 11:16 AM
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Hannah Shaw May 13, 4:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 40m
📨
Status: Invoice Pending by Hannah Shaw May 14, 4:48 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 51m
💰
Status: Invoiced by Hannah Shaw May 14, 4:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 1.9 business days
🧾
Invoice Created May 15, 9:22 PM
Invoice Number: SM-261966

Bottlenecks

Awaiting Parts
Duration: 18.0 business days (threshold: 3.0 business days)
Exceeded by 15.0 business days
Awaiting Parts
Duration: 77.8 business days (threshold: 3.0 business days)
Exceeded by 74.8 business days
Reschedule
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📦
Parts Order 00087186
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 23, 10:48 AM
Invoice #
SM-261966

Work Details (8)

Name Type Status Qty Amount Date
WL-03119457 Labor Open 2.4333333333333 $0.00 Feb 25, 1:03 PM
WL-03219842 Parts Open 1 $0.00 May 8, 2:22 PM
WL-03219843 Expenses Open 1 $0.00 May 8, 2:22 PM
WL-03224301 Labor Open 0.75 $0.00 May 13, 7:44 AM
WL-03224303 Labor Open 3 $0.00 May 13, 7:46 AM
WL-03224539 Labor Open 2 $0.00 May 13, 10:59 AM
WL-03224540 Labor Open 0.75 $0.00 May 13, 10:59 AM
WL-03224543 Parts Open 2 $0.00 May 13, 11:02 AM

Details