Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327799 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Washington Medical Center - Montlake — 1959 NE Pacific St, Seattle WA, 98195

Dec 23, 2025 → Mar 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (49 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Jan 19, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 16 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Jan 19 → Mar 15, 2026
38 business days (counted)
Running total: 54 of ? biz days used
Created: Dec 23, 2025 Completed: Mar 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 23 Scheduled ▶ Running 0 0
Dec 23 → Jan 19 Ready for Scheduling ▶ Running 16 16
Jan 19 → Jan 19 Scheduled ▶ Running 0 16
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 16
Jan 19 → Mar 15 Scheduled ▶ Running 38 54
Dispatch 0.0d
Coordinators 54.9d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.9 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 23, 2025 Due: Dec 31, 2026 Completed: Mar 15, 2026 (291 days early)
📅
54.9 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
55.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 55.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
38.0d / 2.0d SLA
Ready for Scheduling
16.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 1200 LM w/DC, MF, GS; 1542 DC Decline; 12/29/25 0901 GS decline; 12/30/2025 LM w/Kyle re NAR; 1/15/26 2116 CA avail; 1/16/26 1115 LM w/Kyle re cnfm; 1734 Kyle add 1300-1700; 1903 LM w/CA; 1905 CA okay ; 1905 LM w/Kyle re cnfm; 1/17/26 1213 Kyle cnfm; 1/19/26 1015 ack cnfm, LM w/CA; 1022 CA ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 23, 12:00 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 17.0 business days
📅
▶
2 Dispatch Scheduled Jan 19, 10:09 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 26d 22h, 0m
👷
▶
2 Technician Assigned Jan 19, 11:04 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 53m
🚨 36.0 business days
⏱️
▶
2 2x Labor Added Mar 11, 2:59 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
▶
2 Labor Added Mar 12, 11:20 AM
Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
10x Expenses Added Mar 12, 11:26 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
✔️
Status: Completed by Cheryl Adams Mar 15, 11:56 AM
From: Scheduled
To: Completed
Duration in Previous: 54d 23h
🏁
Status: Closed by Cheryl Adams Mar 15, 12:04 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:15 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 6m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:27 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257123

Bottlenecks

Ready for Scheduling
Duration: 16.9 business days (threshold: 1.0 business days)
Exceeded by 15.9 business days
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Cheryl Adams
Scheduled
Mar 9, 2:00 PM
Created
Dec 23, 12:00 PM
Invoice #
SM-257123

Work Details (18)

Name Type Status Qty Amount Date
WL-03139482 Labor Open 8 $1,450.00 Mar 11, 2:59 PM
WL-03139486 Labor Open 8 $1,450.00 Mar 11, 3:00 PM
WL-03139487 Labor Open 4 $1,450.00 Mar 11, 3:00 PM
WL-03141159 Labor Open 8 $1,450.00 Mar 12, 11:20 AM
WL-03141163 Expenses Open 1 $68.00 Mar 12, 11:21 AM
WL-03141160 Expenses Open 1 $68.00 Mar 12, 11:21 AM
WL-03141161 Expenses Open 1 $68.00 Mar 12, 11:21 AM
WL-03141162 Expenses Open 1 $68.00 Mar 12, 11:21 AM
WL-03141180 Expenses Open 1 $139.53 Mar 12, 11:26 AM
WL-03141181 Expenses Open 1 $67.96 Mar 12, 11:26 AM
WL-03141173 Expenses Open 1 $204.19 Mar 12, 11:26 AM
WL-03141174 Expenses Open 1 $212.97 Mar 12, 11:26 AM
WL-03141175 Expenses Open 1 $19.95 Mar 12, 11:26 AM
WL-03141176 Expenses Open 1 $15.00 Mar 12, 11:26 AM
WL-03141177 Expenses Open 1 $218.67 Mar 12, 11:26 AM
WL-03141178 Expenses Open 1 $218.67 Mar 12, 11:26 AM
WL-03141179 Expenses Open 1 $218.67 Mar 12, 11:26 AM
WL-03141182 Expenses Open 1 $75.00 Mar 12, 11:27 AM

Details