Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327804 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 23, 2025 → Dec 23, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 24)
✓ SLA Met (7d early)
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.8 days
Billing
0.0 days
Created: Dec 23, 2025 Due: Jan 31, 2026 Completed: Dec 24, 2025 (38 days early)
📅
1.0 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 142 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Kevin Cogdill: Request PM Service, check all functions
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Dec 23, 12:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🔧
Status: Tech On Site by Kevin Cogdill Dec 23, 1:51 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 31m
⏱️
▶
2 3x Labor Added Dec 23, 8:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 6h 22m
🏁
Status: Closed by Kevin Cogdill Dec 23, 8:15 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 12:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 28m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 12:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 26, 7:36 PM
Invoice Number: SM-249908

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Dec 23, 12:01 PM
Invoice #
SM-249908

Work Details (3)

Name Type Status Qty Amount Date
WL-03046832 Labor Open 1.25 $0.00 Dec 23, 8:10 PM
WL-03046833 Labor Open 0.5 $0.00 Dec 23, 8:10 PM
WL-03046834 Expenses Open 1 $0.00 Dec 23, 8:10 PM

Details