Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327805 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 23, 2025 → Jan 21, 2026

✅ Completed
P5 5 business days from creation
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Jan 21)
⏸ 27d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 19.7d
Coordinators 2.8d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
19.7 days
Over SLA
Coordinators
2.8 days
Over SLA
Billing
0.5 days
Created: Dec 23, 2025 Due: Dec 31, 2025 Completed: Jan 21, 2026 (20 days late)
📅
21.9 days Total Age
⏱️
19.7d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
18.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 19.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 18.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
19.7d / 3.0d SLA
Reschedule
2.6d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Unable to close WO until the rest of the motors come in.
🔧 Work Performed
Replaced fowler and CPR Iso
🔍 Technician Findings
Head fowler assembly not working. CPR isolator worn
⚠️ Problem Description
Joe Evans: Head won't go up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 23, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 23, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
📦
▶
2 Parts Requested Dec 23, 1:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 1h 9m
🚨 20.0 business days
⏱️
2x Labor Added Jan 19, 11:03 AM
Type: Labor
Status: Open
Qty: 0.86666666666667, 2
🔩
▶
2 2x Parts Added Jan 19, 1:51 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From: Awaiting Parts
To: Reschedule
Duration in Previous: 27d 0h
🔩
Parts Added Jan 19, 9:30 PM
Type: Parts
Status: Open
Qty: 1
⏳ 2.3 business days
✔️
Status: Completed by Mark Franks Jan 21, 12:41 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 2:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.8 business days
🧾
Invoice Created Jan 25, 8:03 PM
Invoice Number: SM-251933

Bottlenecks

Awaiting Parts
Duration: 19.7 business days (threshold: 3.0 business days)
Exceeded by 16.7 business days
Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

📦
Parts Order 00087226
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 23, 12:02 PM
Invoice #
SM-251933

Work Details (5)

Name Type Status Qty Amount Date
WL-03070266 Labor Open 0.86666666666667 $0.00 Jan 19, 11:03 AM
WL-03070267 Labor Open 2 $0.00 Jan 19, 11:03 AM
WL-03070485 Parts Open 1 $0.00 Jan 19, 1:51 PM
WL-03070486 Expenses Open 1 $0.00 Jan 19, 1:51 PM
WL-03071185 Parts Open 1 $0.00 Jan 19, 9:30 PM

Details