4 business days from creation · Target: Dec 30, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 68 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸68d
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Apr 2, 2026
68 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 7, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Dec 23, 2025Completed: Apr 7, 2026
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 23 → Dec 23
Created
▶ Running
0
0 / 4
Dec 23 → Dec 23
L2 Screening
▶ Running
0
0 / 4
Dec 23 → Apr 2
Awaiting Parts
⏸ Paused
68
—
Apr 2 → Apr 2
Ready for Scheduling
▶ Running
0
0 / 4
Apr 2 → Apr 2
Assigned
▶ Running
0
0 / 4
Apr 2 → Apr 7
Scheduled
▶ Running
3
3 / 4
Apr 7 → Apr 7
Tech On Site
▶ Running
0
3 / 4
Dispatch0.1d
Material Management68.4d
Coordinators3.4d
Field Work0.0d
Billing0.6d
✗ SLA Missed
Dispatch
0.1 days
Material Management
68.4 days
Over SLA
Coordinators
3.4 days
Over SLA
Field Work
0.0 days
Billing
0.6 days
Created: Dec 23, 2025
Due: Dec 30, 2025
Completed: Apr 7, 2026 (97 days late)
📅
70.8 daysTotal Age
⏱️
68.4d in Awaiting PartsLongest Stage
🔄
10 transitionsStatus Changes
⚠️
67.7d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay68.4 days stuck in "Awaiting Parts"
⏱️
Total Delay67.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
68.4d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
871-0001-02R OUT OF STOCK RC 12/24/2025
🔧Work Performed
Inspected kiosk for damage. No damage found. Wiped off kiosk, ad monitor, and touchscreen. Removed dust from kiosk. Disconnected unused devices and ensured all other connections were properly seated. Performed monitor calibration and BP test/calibration. User and stop button tests were completed without any issues. Completed PM. Kiosk is online and working with no faults. Tech replaced the top monitor.
🔍Technician Findings
Tech found the unit not working
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be shipped key to kiosk
Use this password to access the kiosk: 3H3Q@979
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**