Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327877 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Virtua Marlton Division — 90 Brick Rd, Marlton NJ, 08053

Dec 23, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
Active: 26 biz days
Paused: 15 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Jan 16, 2026
15 business days (not counted)
25d
▶ Clock Running
Status: On Hold
Jan 16 → Feb 24, 2026
25 business days (counted)
Running total: 26 of ? biz days used
Created: Dec 23, 2025 Canceled: Feb 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 24 Created ▶ Running 1 1
Dec 24 → Jan 16 Ready for Release ⏸ Paused 15 —
Jan 16 → Feb 24 On Hold ▶ Running 25 26
Dispatch 1.4d
Holding 42.0d (excluded)
✓ SLA Met
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
42.0 days
Created: Dec 23, 2025 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
41.4 days Total Age
⏱️
26.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Canceled • 235 days old
🚨
Primary Delay 26.0 days stuck in "On Hold"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Release
16.0d
On Hold
26.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/16/2026 RArnold - All devices on the case sre completed and parts have been transferred from PWO. This W can be canceled

12//23/2025 SRobinson- Created followup WO for the remaining. (Old WO-01244928) -Follow up notes - Need EWO for WO-14128247.

After created, Planner to submit for cancellation. Parts have been transferred


-Previous notes -

12/16/2025 RArnold - Dispatching to Nkosi

12/03/2025 RFosbury not seeing inventory confirmed. Sent email to Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory


10/21/2025 MK per email on 10/01/2025 Robert Jones, confirm device.


09/18/2025 Cever emailed email to Jones, Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory


06/30/2025 Cever sent email to Jones, Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory and schedulded FSE onsite. 

06/09/2025 Rbailey - Called 856.355.0403 Trevor Eden NA left VM for FU on Device

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 23, 3:31 PM
Work Order: WO-01327877
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 24, 8:12 AM
From: Entered
To: Ready for Release
Duration in Previous: 16h 41m
🚨 16.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jan 16, 9:28 AM
From: Ready for Release
To: On Hold
Duration in Previous: 23d 1h
🚨 25.9 business days
🚫
Status: Canceled by Mandy Newman Feb 24, 6:52 AM
From: On Hold
To: Canceled
Duration in Previous: 38d 21h

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 23, 3:31 PM
Invoice #
N/A

Details