Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327892 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Piedmont Columbus Regional Midtown Campus — 710 Center St, Columbus GA, 31901

Dec 23, 2025 → May 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (165 biz days early)
Active: 7 biz days
Paused: 82 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸82d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Apr 23, 2026
82 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 23 → May 3, 2026
6 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 23, 2025 Completed: May 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 24 Created ▶ Running 1 1
Dec 24 → Apr 23 Ready for Release ⏸ Paused 82 —
Apr 23 → May 3 Scheduled ▶ Running 6 7
Dispatch 1.4d
Holding 82.5d (excluded)
Coordinators 6.4d
Billing 1.4d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
82.5 days
Coordinators
6.4 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 23, 2025 Due: Dec 31, 2026 Completed: May 3, 2026 (242 days early)
📅
89.4 days Total Age
⏱️
82.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 235 days old
🚨
Primary Delay 82.5 days stuck in "Ready for Release"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Release
82.5d
Scheduled
6.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

0427/2026 Rharris: Called and spoke to POC Cody Locke @ (256) 606-0620 Regarding H280502917CE9 & H28207504097A that still need remediation of FCO81 Also discussed H28045856B79F & H28030202A2F2 that need location confirmed, Sent f/u email stating the same to cody.locke@piedmont.org


04/14/2026 RArnold -Emailed customers to see if they wanted to move forward with needed repairs.

H28045856B79F - Needs located

H28045991305C - andrew.crowley@piedmont.org 

H28046094DE22 - Fady K to repair?

H280502917CE9 - Needs Repair cody.locke@piedmont.org


03/05/2026 MHamersley -sending to Planner to determine status of these devices: not completed: H28045856B79F, unable to complete: H28207504097A, H280502917CE9, H28046094DE22. H28045991305C


02/26/2026 MHamersley - sent f/u email to Cody, requesting status update on devices that need repairs before completing recall; cody.locke@piedmont.org


12/23/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01317452) -Followup notes - Need EWO for WO-14105846


-Previous notes -

11/26/2025 EMartin per list from Willie Briggs devices are located at Piedmont Columbus sent email to cody.locke@piedmont.org advising FSE onsite 12/09/25 to start devices

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 23, 3:58 PM
Work Order: WO-01327892
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Dec 24, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 23h 16m
🚨 83.0 business days
👷
▶
3 Technician Assigned Apr 23, 5:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-23T04:00:00.000+0000, 2026-04-23T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 120d 0h
⚠️ 5.9 business days
📅
Dispatch Scheduled by Deon Malloy Apr 30, 11:15 AM
Scheduled For: 2026-04-30T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added May 2, 8:13 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 3h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 5, 2:35 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business hours
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Apr 30, 8:00 AM
Created
Dec 23, 3:58 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03212543 Labor Open 1 $155.00 May 2, 8:13 PM
WL-03212544 Labor Open 2 $237.50 May 2, 8:13 PM
WL-03215031 Labor Open 0.016666666666667 $38.00 May 5, 2:35 PM

Details