Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327966 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Dec 23, 2025 → Jan 10, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Jan 9)
✓ SLA Met (356d early)
Dispatch 1.1d
Holding 1.0d (excluded)
Coordinators 12.4d
Field Work 0.5d
✓ SLA Met
Dispatch
1.1 days
Over SLA
Holding (excluded from total)
1.0 days
Coordinators
12.4 days
Over SLA
Field Work
0.5 days
Created: Dec 23, 2025 Due: Dec 31, 2026 Completed: Jan 11, 2026 (354 days early)
📅
13.1 days Total Age
⏱️
12.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 12.4 days stuck in "Scheduled"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.1d / 0.5d SLA
Ready for Release
1.0d
Scheduled
12.4d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up Wo for the remaining. (WO-01349851)

12/24/2025 EMartin dispatching to FSE per request

12/23/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01245075) -Follow up notes - FCO81 Follow-up. Need EWO for WO-14128782


-Previous notes -

11/26/2025 Cever adjusted to Derick per Fady will need to email poc to advise


10/13/2025 ALuman - dispatch to Jared Heisler to complete 10/20. Email sent to Isa Hasbun


10/13/2025 YEspino Called 407-303-4522 to speak to Isa to try and schedule the work for Monday 10/20. Was able to speak to Isa and he confirmed that 10/20 is a good date to go onsite. Will advise Ashley so that she can schedule it out.




09/09/2025 ALuman - the 2 devices on this case/WO are confirmed via email by Isa Hasbun to be at Advent Health Apopka. Working to schedule these devices


08/25/2025 YEspino Called 407-303-4522 to follow up with Isa to see if they have found the last 2 devices in question. Isa advised they are still unable to find the other 2 devices in question :(H33696423BEE7 & H35399951D131). we will service the other 2 found and then come back if the other 2 devices are found. He will be the Poc.




08/19/2025 YEspino Recieved an email from Isa advising that they have only found the last 2 serial number: (H33696423BEE7&


H35399951D131) and are currenlty looking for the other 2 in question. Will respond to just follow up with us when they have found the remaining serial numbers.




08/15/2025 YEspino Called 407-764-4379 to speak to the supervisor from celebration to verify the EV300 Vents in question. Was able to speak to Marylyn and she advised i could email her supervisor Isa to be better assisted. Email: isa.hasbun@adventhealth.com




08/15/2025 YEspino Called 407-609-7000 to verify the devices in question. Asked to be transferred over to the Respt dept. Was able to speak to a worker there who advised that all their ev300's were sent to the Celebration location. Asked if he had a contact i can speak to over there and he gave the supervisors # 407-764-4379 but no name was given.




08/08/2025 YEspino Sent Ruben Hinote a follow up email over the devices in question.




07/15/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling




07/09/2025 YEspino Called 407-921-7559 to speak to Patricia Kopatich to verify the 4 EV300 Vents in question. Was sent to vm so i left a message.




07/09/2025 YEspino Called 407-609-7000 to verify the devices in question. Asked to be transferred over to the Respt dept, but was unable to speak to anybody or leave a message.




06/25/2025 YEspino Called 800-692-6926 to try and speak to Ken over the previous email sent. was advised i couldn't speak to him so i will send him a follow up email.




06/09/2025 YEspino Called1-800-692-6926 to speak to GE to verify the devices in question. Was able to speak to Ken from GE, He was unable to find the serial numbers so he asked for an email so that he could look futher in to the serial numbers. Email :kenneth.gemida@gehealthcare.com 




06/09/2025 YEspino Called 407-303-4000 to verify the devices in question. Asked to be transferred over to the biomed and was able to speak to Andrew. He advised that all the biomed inquires go through GE so he advised i needed to call 1-800-692-6926 to be better assisted.




06/02/2025 YEspino Called 407-303-4000 to try and verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to a worker from GE . advised that she would take a message for me and then give it to the biomed dept so i can get a call back.




06/02/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent. Was able to speak to Daniel and he advised that they may have been sent to Celebration. so i have to call over and see if they are located there.




05/28/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was sent to vm so i left a message and will send a follow up email.




05/15/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message.




05/07/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent. Went straight to vm so i left a message.




04/28/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was unable to speak to him so i left a message.




04/23/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Went straight to vm so i left a message.




04/15/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message because once i dialed the number all i heard was silence. Will try back later.




04/10/2025 YEspino Called 407-609-7000 to try and speak to Danny Ritchel to verify the devices in question. Asked to be transferred over to the RT manager since they dont have ext. Was able to speak to danny and advised i would send him an email to look into the devices in question. Email: daniel.ritchel@adventhealth.com Phone: 407-435-9156 




08/15/2025 YEspino Called 407-764-4379 to speak to the supervisor from celebration to verify the EV300 Vents in question. Was able to speak to Marylyn and she advised i could email her supervisor Isa to be better assisted. Email: isa.hasbun@adventhealth.com




04/10/2025 YEspino Called 407-921-7559 to speak to Patricia to verify the EV300 Vents in question. Was able to speak to Patricia and she advised she is retired and no longer works for this site. She advised the new manager is Danny Ritchel but has no contact info for him.




04/10/2025 YEspino Called 407-609-7000 to verify the EV300 Vents in question. Asked to be transferred over to the Respt dept, while waiting the call was just dropped.




03/27/2025 YEspino Called 407-921-7559 to speak to Patricia Kopatich to verify the EV300 Vents in question. Went straight to vm so i left a message.




03/27/2025 YEspino Called 407-609-7000 to verify the 4 EV300 Vents in question. Asked to be transferred over to the biomed dept,Was sent over to neil from GE and he would not assist me. 

🔧 Work Performed
FCO81 Implementation - Device Unknown
🔍 Technician Findings
FCO81 Implementation - Device Unknown
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 23, 5:53 PM
Work Order: WO-01327966
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Dec 24, 8:13 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 20m
📅
3 Dispatch Scheduled Dec 24, 3:50 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Derick Velazquez
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 7h 37m
🚨 13.0 business days
📅
Dispatch Scheduled by Derick Velazquez Jan 9, 2:18 PM
Scheduled For: 2026-01-16T13:00:00.000+0000
🚗
2 2x Travel Added Jan 9, 2:31 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 15d 22h
1.0 business days
⏱️
2x Labor Added Jan 10, 8:26 PM
Type: Labor
Status: Open
Qty: 3, 1.5
⏱️
Labor Added Jan 10, 8:44 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Derick Velazquez Jan 10, 8:57 PM
From: Completed
To: Closed
Duration in Previous: 1d 6h
3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 3:22 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 18h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 2:45 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 23h 23m, 0m
🚨 16.0 business days
🧾
Invoice Created Feb 5, 11:37 AM
Invoice Number: SM-251271

Bottlenecks

Entered
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business hours
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Jan 16, 8:00 AM
Created
Dec 23, 5:53 PM
Invoice #
SM-251271

Work Details (5)

Name Type Status Qty Amount Date
WL-03059781 Travel Open 68 $0.00 Jan 9, 2:31 PM
WL-03059782 Travel Open 46 $0.00 Jan 9, 2:31 PM
WL-03060867 Labor Open 3 $0.00 Jan 10, 8:26 PM
WL-03060868 Labor Open 1.5 $0.00 Jan 10, 8:26 PM
WL-03060874 Labor Open 1 $0.00 Jan 10, 8:44 PM

Details