Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703
Dec 23, 2025 → Jan 10, 2026
02/05/2026 SRobinson- Created follow up Wo for the remaining. (WO-01349851)
12/24/2025 EMartin dispatching to FSE per request
12/23/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01245075) -Follow up notes - FCO81 Follow-up. Need EWO for WO-14128782
-Previous notes -
11/26/2025 Cever adjusted to Derick per Fady will need to email poc to advise
10/13/2025 ALuman - dispatch to Jared Heisler to complete 10/20. Email sent to Isa Hasbun
10/13/2025 YEspino Called 407-303-4522 to speak to Isa to try and schedule the work for Monday 10/20. Was able to speak to Isa and he confirmed that 10/20 is a good date to go onsite. Will advise Ashley so that she can schedule it out.
09/09/2025 ALuman - the 2 devices on this case/WO are confirmed via email by Isa Hasbun to be at Advent Health Apopka. Working to schedule these devices
08/25/2025 YEspino Called 407-303-4522 to follow up with Isa to see if they have found the last 2 devices in question. Isa advised they are still unable to find the other 2 devices in question :(H33696423BEE7 & H35399951D131). we will service the other 2 found and then come back if the other 2 devices are found. He will be the Poc.
08/19/2025 YEspino Recieved an email from Isa advising that they have only found the last 2 serial number: (H33696423BEE7&
H35399951D131) and are currenlty looking for the other 2 in question. Will respond to just follow up with us when they have found the remaining serial numbers.
08/15/2025 YEspino Called 407-764-4379 to speak to the supervisor from celebration to verify the EV300 Vents in question. Was able to speak to Marylyn and she advised i could email her supervisor Isa to be better assisted. Email: isa.hasbun@adventhealth.com
08/15/2025 YEspino Called 407-609-7000 to verify the devices in question. Asked to be transferred over to the Respt dept. Was able to speak to a worker there who advised that all their ev300's were sent to the Celebration location. Asked if he had a contact i can speak to over there and he gave the supervisors # 407-764-4379 but no name was given.
08/08/2025 YEspino Sent Ruben Hinote a follow up email over the devices in question.
07/15/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling
07/09/2025 YEspino Called 407-921-7559 to speak to Patricia Kopatich to verify the 4 EV300 Vents in question. Was sent to vm so i left a message.
07/09/2025 YEspino Called 407-609-7000 to verify the devices in question. Asked to be transferred over to the Respt dept, but was unable to speak to anybody or leave a message.
06/25/2025 YEspino Called 800-692-6926 to try and speak to Ken over the previous email sent. was advised i couldn't speak to him so i will send him a follow up email.
06/09/2025 YEspino Called1-800-692-6926 to speak to GE to verify the devices in question. Was able to speak to Ken from GE, He was unable to find the serial numbers so he asked for an email so that he could look futher in to the serial numbers. Email :kenneth.gemida@gehealthcare.com
06/09/2025 YEspino Called 407-303-4000 to verify the devices in question. Asked to be transferred over to the biomed and was able to speak to Andrew. He advised that all the biomed inquires go through GE so he advised i needed to call 1-800-692-6926 to be better assisted.
06/02/2025 YEspino Called 407-303-4000 to try and verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to a worker from GE . advised that she would take a message for me and then give it to the biomed dept so i can get a call back.
06/02/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent. Was able to speak to Daniel and he advised that they may have been sent to Celebration. so i have to call over and see if they are located there.
05/28/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was sent to vm so i left a message and will send a follow up email.
05/15/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message.
05/07/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent. Went straight to vm so i left a message.
04/28/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was unable to speak to him so i left a message.
04/23/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Went straight to vm so i left a message.
04/15/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message because once i dialed the number all i heard was silence. Will try back later.
04/10/2025 YEspino Called 407-609-7000 to try and speak to Danny Ritchel to verify the devices in question. Asked to be transferred over to the RT manager since they dont have ext. Was able to speak to danny and advised i would send him an email to look into the devices in question. Email: daniel.ritchel@adventhealth.com Phone: 407-435-9156
08/15/2025 YEspino Called 407-764-4379 to speak to the supervisor from celebration to verify the EV300 Vents in question. Was able to speak to Marylyn and she advised i could email her supervisor Isa to be better assisted. Email: isa.hasbun@adventhealth.com
04/10/2025 YEspino Called 407-921-7559 to speak to Patricia to verify the EV300 Vents in question. Was able to speak to Patricia and she advised she is retired and no longer works for this site. She advised the new manager is Danny Ritchel but has no contact info for him.
04/10/2025 YEspino Called 407-609-7000 to verify the EV300 Vents in question. Asked to be transferred over to the Respt dept, while waiting the call was just dropped.
03/27/2025 YEspino Called 407-921-7559 to speak to Patricia Kopatich to verify the EV300 Vents in question. Went straight to vm so i left a message.
03/27/2025 YEspino Called 407-609-7000 to verify the 4 EV300 Vents in question. Asked to be transferred over to the biomed dept,Was sent over to neil from GE and he would not assist me.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03059781 | Travel | Open | 68 | $0.00 | Jan 9, 2:31 PM |
| WL-03059782 | Travel | Open | 46 | $0.00 | Jan 9, 2:31 PM |
| WL-03060867 | Labor | Open | 3 | $0.00 | Jan 10, 8:26 PM |
| WL-03060868 | Labor | Open | 1.5 | $0.00 | Jan 10, 8:26 PM |
| WL-03060874 | Labor | Open | 1 | $0.00 | Jan 10, 8:44 PM |