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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327967 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Dec 23, 2025 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Dec 24 → Feb 5, 2026
28 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 29 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 32 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 21, 2026
7 business days (counted)
Running total: 39 of ? biz days used
Created: Dec 23, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 23 Scheduled ▶ Running 0 0
Dec 23 → Dec 24 Ready for Scheduling ▶ Running 1 1
Dec 24 → Feb 5 Scheduled ▶ Running 28 29
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 29
Feb 5 → Feb 5 Scheduled ▶ Running 0 29
Feb 5 → Feb 10 Ready for Scheduling ▶ Running 3 32
Feb 10 → Feb 21 Scheduled ▶ Running 7 39
Dispatch 0.0d
Coordinators 41.8d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 23, 2025 Due: Dec 31, 2026 Completed: Feb 21, 2026 (313 days early)
📅
39.1 days Total Age
⏱️
28.1d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 28.1 days stuck in "Scheduled"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
35.7d / 2.0d SLA
Ready for Scheduling
6.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 1800 LM w/SR; 1804 SR avail; LM w/Joey re cnfm; 1926 Joey cnfm; 12/24/25 0915 ack cnfm, LM w/SR; 0917 SR ack cnfm; 2/4/2026 1646 chg from 0600-1700 to 0700-1500 ; 1929 ack msg; LM w/SR; 1930 SR okay ; 2015 LM w/Joey re cnfm; 2/5/26 0716 Joey cnfm; ack cnfm, LM w/SR; 2/9/2026 1641 CM 2nd msg w/SR; 1654 SR ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 23, 5:57 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🗓️
▶
2 Status: Scheduled Dec 24, 9:23 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Suzan Ringer
🚨 28.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 4, 7:30 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 42d 10h
🗓️
▶
2 Status: Scheduled Feb 5, 9:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-17T13:00:00.000+0000
⏳ 4.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 10, 1:48 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 4h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 16, 7:00 PM
Labor Added → 7x Expenses Added
💵
7x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
▶
3 Expenses Added Feb 18, 7:57 PM
Expenses Added → Expenses Added → 2x Labor Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8
💵
▶
2 3x Expenses Added Feb 18, 8:02 PM
3x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 19, 5:18 PM
Type: Labor
Status: Open
Qty: 8
💵
2x Expenses Added Feb 19, 5:24 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Feb 20, 8:46 AM
Labor Added → Expenses Added → 3x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
3 2x Labor Added Feb 21, 10:36 AM
2x Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Suzan Ringer
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254989

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Scheduled
Duration: 28.1 business days (threshold: 2.0 business days)
Exceeded by 26.1 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Suzan Ringer
Scheduled
Feb 17, 8:00 AM
Created
Dec 23, 5:57 PM
Invoice #
SM-254989

Work Details (28)

Name Type Status Qty Amount Date
WL-03107815 Labor Open 9.5 $380.00 Feb 16, 7:00 PM
WL-03107816 Expenses Open 1 $68.00 Feb 16, 7:02 PM
WL-03107821 Expenses Open 1 $68.00 Feb 16, 7:02 PM
WL-03107818 Expenses Open 1 $68.00 Feb 16, 7:02 PM
WL-03107819 Expenses Open 1 $68.00 Feb 16, 7:02 PM
WL-03107820 Expenses Open 1 $68.00 Feb 16, 7:02 PM
WL-03107817 Expenses Open 1 $68.00 Feb 16, 7:02 PM
WL-03107822 Expenses Open 1 $29.81 Feb 16, 7:02 PM
WL-03111217 Expenses Open 1 $223.74 Feb 18, 7:57 PM
WL-03111218 Expenses Open 1 $344.78 Feb 18, 7:58 PM
WL-03111219 Labor Open 8 $830.00 Feb 18, 8:00 PM
WL-03111220 Labor Open 8 $830.00 Feb 18, 8:00 PM
WL-03111224 Expenses Open 1 $16.02 Feb 18, 8:02 PM
WL-03111225 Expenses Open 1 $13.73 Feb 18, 8:02 PM
WL-03111226 Expenses Open 1 $19.52 Feb 18, 8:02 PM
WL-03111230 Expenses Open 1 $16.05 Feb 18, 8:03 PM
WL-03111229 Expenses Open 1 $18.34 Feb 18, 8:03 PM
WL-03112602 Labor Open 8 $830.00 Feb 19, 5:18 PM
WL-03112613 Expenses Open 1 $16.03 Feb 19, 5:24 PM
WL-03112614 Expenses Open 1 $15.36 Feb 19, 5:24 PM
WL-03113479 Labor Open 8 $830.00 Feb 20, 8:46 AM
WL-03113482 Expenses Open 1 $16.09 Feb 20, 8:48 AM
WL-03113483 Expenses Open 1 $291.54 Feb 20, 8:50 AM
WL-03113484 Expenses Open 1 $291.54 Feb 20, 8:50 AM
WL-03113485 Expenses Open 1 $388.72 Feb 20, 8:50 AM
WL-03115136 Labor Open 9 $360.00 Feb 21, 10:36 AM
WL-03115137 Expenses Open 1 $160.00 Feb 21, 10:37 AM
WL-03115138 Expenses Open 1 $36.74 Feb 21, 10:38 AM

Details