Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327974 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 24, 2025 → Dec 30, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 31)
✓ SLA Met
Dispatch 0.0d
Coordinators 5.2d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Dec 24, 2025 Due: Jan 2, 2026 Completed: Dec 31, 2025 (2 days early)
📅
5.2 days Total Age
⏱️
5.2d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 5.2 days stuck in "Assigned"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed is not working.
⚠️ Problem Description
Head of bed not working. Alston, Ray-Anthony
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 24, 8:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 24, 8:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⚠️ 5.0 business days
⏱️
▶
3 4x Labor Added Dec 30, 8:14 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 6d 11h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 31, 1:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 21m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 45m
💰
Status: Invoiced by Hannah Shaw Dec 31, 4:29 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.9 business days
🧾
Invoice Created Jan 2, 8:46 PM
Invoice Number: SM-250275

Bottlenecks

Assigned
Duration: 5.2 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 24, 8:17 AM
Invoice #
SM-250275

Work Details (4)

Name Type Status Qty Amount Date
WL-03050417 Labor Open 1 $0.00 Dec 30, 8:14 PM
WL-03050418 Labor Open 2.5 $0.00 Dec 30, 8:14 PM
WL-03050419 Travel Open 23.8 $0.00 Dec 30, 8:14 PM
WL-03050420 Parts Open 1 $0.00 Dec 30, 8:14 PM

Details