Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328002 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Technical Gas Products — 1583 Sulphur Spring Rd, Halethorpe MD, 21227

Dec 24, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (149 biz days early)
Active: 89 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (May 26, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
79d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Apr 21, 2026
79 business days (counted)
Running total: 80 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Apr 21 → May 12, 2026
15 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 12 → May 14, 2026
2 business days (counted)
Running total: 82 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 14 → May 14, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
May 14 → May 26, 2026
7 business days (counted)
Running total: 89 of ? biz days used
Created: Dec 24, 2025 Completed: May 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Apr 21 Ready for Scheduling ▶ Running 79 80
Apr 21 → May 12 Ready for Release ⏸ Paused 15
May 12 → May 14 Ready for Scheduling ▶ Running 2 82
May 14 → May 14 Ready for Release ⏸ Paused 0
May 14 → May 26 Scheduled ▶ Running 7 89
Dispatch 2.0d
Holding 16.2d (excluded)
Coordinators 90.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
16.2 days
Coordinators
90.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 24, 2025 Due: Dec 31, 2026 Completed: May 26, 2026 (219 days early)
📅
105.0 days Total Age
⏱️
79.6d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
88.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 79.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 88.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
82.3d / 1.0d SLA
Ready for Release
16.2d
Scheduled
8.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/26/2026 ARuby - Updated scheduled date/time per Rick. Rick to complete ANR


05/14/2026 ARuby Got with Rebecca on this and she says the work has already been completed. Updating contact and dispatching to Rick Charles to close out.


05/14/2026 ARuby - called 800-847-0745 for O2 safe solutions press 0 for oper, Sue xfer to Lorraine Bertoula, lbertuola@tgpoxygen.com. Lorraine advised devices could be in NJ or OH location. Sulphur springs site is not closed. Lorraine says the site is still opened but they moved - POC per Lorraine is Stacey McCracken 667-967-0980 smccracken@tgpoxygen.com Vm/Lm


05/01/2026 MHamersley - called 443-983-5829, Lorraine Bertoula, call went to VM/LM


05/01/2026 MHamersley - called 410-242-0268, no answer; per google, this site is still listed as "Temporarily Closed"; sent f/u email: both emails bounced; corpopstgpoxygen@tgpoxgen.com & Lorraine Bertoula, lbertoula@o2safe.com


04/20/2026 - ARuby - called 800-847-0745 for O2 safe solutions found through google on a website that said it was for this location. https://www.tgpoxygen.com, press 0 for oper, xfer to Kaylee (forgot to ask to verifiy full name) she said she would call back when she gets more information about this site. She does have the old POC in her database. she provided me with the corporate email to reach her at: corpopstgpoxygen@tgpoxgen.com, sent email with information


04/14/2026 Rbailey - Called 904.648.6350. got number from Google as we are looking to find location. This is just a Business Directory website. NA Disconnected


03/30/2026 Mhamersley - called 410-808-0238, call went to VM/LM; called 410-242-0268, phone rings, then goes to busy signal; researched on google and discovered this site is "Temporarily Closed"



02/19/2026 YEspino Called 410-808-0238 to speak to Christine Eremento to verify the devices in question. Was unable to speak to her or leave a message.


02/19/2026 YEspino Called 443-983-5829 to speak to Lorraine Bertoula to verify the 5 EV300 Vents in question. Was unable to speak to her or leave a message.


12/24/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01317227) -Follow up notes - Need EWO for WO-14132379


-Previous notes -

11/25/2025 RArnold - Dispatching to Bennet per Fady

🔧 Work Performed
All devices were completed
🔍 Technician Findings
good working conditions
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 24, 9:44 AM
Work Order: WO-01328002
Type: FCO
Priority: PC
2.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Dec 26, 1:54 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 4h
🚨 80.0 business days
Status: Ready for Release by Autumn Ruby Apr 21, 10:18 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 115d 19h
🚨 16.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley May 12, 2:43 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 21d 4h
3.0 business days
Status: Ready for Release by Autumn Ruby May 14, 11:05 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 20h
👷
3 Technician Assigned May 14, 12:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-15T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 1h 17m
⚠️ 8.0 business days
📅
Dispatch Scheduled by Autumn Ruby May 26, 8:54 AM
Scheduled For: 2026-05-26T12:00:00.000+0000
⏱️
3 Labor Added May 26, 2:24 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rick Charles
From: Scheduled
To: Completed
Duration in Previous: 12d 2h
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 1m
📋
Status: 07e-Partial Project by Timothy Amburgey May 27, 12:32 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 6m
2.0 business days
📄
2 Status: Ready to Bill May 28, 4:06 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Timothy Amburgey May 28, 4:12 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
3.0 business days
🧾
Invoice Created Jun 1, 5:14 PM
Invoice Number: SM-263155

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 79.6 business days (threshold: 1.0 business days)
Exceeded by 78.6 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
May 26, 8:00 AM
Created
Dec 24, 9:44 AM
Invoice #
SM-263155

Work Details (1)

Name Type Status Qty Amount Date
WL-03238048 Labor Open 0.25 $0.00 May 26, 2:24 PM

Details