Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328011 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Kings County Hospital — 451 Clarkson Ave, Brooklyn NY, 11203

Dec 24, 2025 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (224 biz days early)
Active: 29 biz days
🕐 Clock stopped: Tech Off Site (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Jan 30, 2026
23 business days (counted)
Running total: 24 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 29 of ? biz days used
Created: Dec 24, 2025 Tech Off Site: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Jan 30 Ready for Scheduling ▶ Running 23 24
Jan 30 → Feb 5 Scheduled ▶ Running 4 28
Feb 5 → Feb 6 Tech On Site ▶ Running 1 29
Dispatch 2.0d
Coordinators 28.6d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
28.6 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2026 Completed: Feb 6, 2026 (328 days early)
📅
29.1 days Total Age
⏱️
23.6d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
32.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 23.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 32.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
23.6d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.4d / 1.0d SLA
07e-Partial Project
4.0d
WO Correction Needed
0.1d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 RArnold- Received email from ALi. Last device has been located and is in the biomed shop. Dispatching to Vivian for 02/05.


12/24/2025 SRobinson- Created followup WO for the remaining. (Old WO-01316860) -Follow up notes - Need EWO for WO-14132169


-Previous notes -

11/25/2025 RArnold - Dispatching to Vivian for parts

11/24/2025 SRobinson- Created follow up WO for the remaining. (Old Wo-01314721) -Follow up notes - Need EWO for WO-13959383


-Previous notes -

11/17/2025 RArnold -Dispatching to Vivian for today

11/12/2025 SRobinson- Created followup WO for the remaining. (Old WO-01313724) -Follow up notes - WORK TO BE COMPLETED ON WO-13888499


-Previous notes -

11/10/2025 RArnold-Dispatching to Vivian for continuation on 11/11

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 24, 10:04 AM
Work Order: WO-01328011
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Dec 26, 1:55 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 3h
🚨 24.0 business days
👷
▶
3 Technician Assigned Jan 30, 10:01 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-05T17:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 34d 20h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Vivian Hyde Feb 5, 2:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
⏱️
▶
2 7x Labor Added Feb 5, 7:03 PM
7x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 28m
✔️
Status: Completed by Vivian Hyde Feb 5, 7:21 PM
From: Tech Off Site
To: Completed
Duration in Previous: 14m
🏁
Status: Closed by Vivian Hyde Feb 5, 7:30 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 4.6 business days
⏱️
▶
2 Labor Added Feb 11, 9:11 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 13h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 12, 2:47 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 5h
🏁
Status: Closed by Sean Currie Feb 12, 3:28 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 41m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 9:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 23.6 business days (threshold: 1.0 business days)
Exceeded by 22.6 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Feb 5, 12:00 PM
Created
Dec 24, 10:04 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03094135 Labor Open 0.5 $155.00 Feb 5, 7:03 PM
WL-03094136 Labor Open 3 $237.50 Feb 5, 7:03 PM
WL-03094137 Labor Open 0.5 $0.00 Feb 5, 7:03 PM
WL-03094138 Expenses Open 1 $0.00 Feb 5, 7:03 PM
WL-03094139 Expenses Open 1 $0.00 Feb 5, 7:03 PM
WL-03094140 Travel Open 5 $0.00 Feb 5, 7:03 PM
WL-03094141 Travel Open 5 $0.00 Feb 5, 7:03 PM
WL-03100617 Labor Open 0.016666666666667 $38.00 Feb 11, 9:11 AM

Details