Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (35 biz days late)
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Jan 7, 2026
8 business days (counted)
Running total: 8 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 31, 2026
16 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Feb 3, 2026
2 business days (counted)
Running total: 26 of ? biz days used
14d
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 24, 2026
14 business days (counted)
Running total: 40 of ? biz days used
Created: Dec 24, 2025
Canceled: Feb 24, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 24 → Dec 24 |
Created |
▶ Running
|
0 |
0 |
| Dec 24 → Dec 24 |
Scheduled |
▶ Running
|
0 |
0 |
| Dec 24 → Jan 7 |
Ready for Scheduling |
▶ Running
|
8 |
8 |
| Jan 7 → Jan 31 |
Scheduled |
▶ Running
|
16 |
24 |
| Jan 31 → Feb 3 |
Ready for Scheduling |
▶ Running
|
2 |
26 |
| Feb 3 → Feb 24 |
Billing Review |
▶ Running
|
14 |
40 |
Coordinators
27.7 days
Over SLA
Billing
13.5 days
Over SLA
Created: Dec 24, 2025
Due: Dec 31, 2026
Completed: Feb 24, 2026 (310 days early)
⏱️
16.7d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
35.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
16.7 days stuck in "Scheduled"
⏱️
Total Delay
35.2 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
16.7d
/ 2.0d SLA
Ready for Scheduling
11.0d
/ 1.0d SLA
Billing Review
13.5d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12/23/25 1725 LM w/MJ; 12/24/25 1000 LM w/Fla; LM w/Marcie re compliance; 12/26/2025 1329 LM w/Central; 1445 KW decline; 12/29/2025 1224 LM w/Marcie re NAR; 12/30/2025 2055 LM w/DR; 2058 DR avail; 2102 LM w/Marcie re cnfm; 1445 Marcie cnfm; 1624 LM w/DR re cfnm ; 1/5/2025 2049 CM 2nd msg w/DR; 1/7/2026 1301 CM 3rd msg w/DR; 1302 DR ack cnfm; 1/30//2026 1441 assign cxl; 1908 ack cxl; LM w/DR; 2/3/2026 1423 CM 2nd msg w/DR; 1502 DR ack cxl
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
14d 2h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
23d 6h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
3d 21h
🚫
From:
Billing Review
To:
Canceled
Duration in Previous:
20d 4h
Bottlenecks
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 16.7 business days (threshold: 2.0 business days)
Exceeded by 14.7 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
ℹ️ Work Order Details
Technician
Diane Rovatsos