Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328024 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Orlando — 601 Rollins St., Orlando FL, 32803

Dec 24, 2025 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (38 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 29, 2025
2 business days (counted)
Running total: 2 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Dec 29 → Feb 27, 2026
41 business days (counted)
Running total: 43 of ? biz days used
Created: Dec 24, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 Scheduled ▶ Running 0 0
Dec 24 → Dec 29 Ready for Scheduling ▶ Running 2 2
Dec 29 → Feb 27 Scheduled ▶ Running 41 43
Coordinators 44.5d
Billing 3.3d
✗ SLA Missed
Coordinators
44.5 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
44.0 days Total Age
⏱️
41.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
45.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 22, 2026
Visit 2 Feb 23, 2026
Visit 3 Feb 24, 2026
Visit 4 Feb 25, 2026
Visit 5 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 41.5 days stuck in "Scheduled"
⏱️
Total Delay 45.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
41.5d / 2.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 1725 LM w/MJ; 12/24/25 1000 LM w/Fla; LM w/Marcie re compliance; 12/26/2025 1329 LM w/Central; 1445 KW decline; 12/27/25 0934 SR avail and asks for added Thu shift; LM w/Marcie re cnfm; 1224 Marcie can add Th 0700-1500; 1253 LM w/SR; 1256 SR avail; 1350 LM w/Marcie re cnfm; 1442 Marcie cnfm; 1517 ack cnfm; LM w/SR

Timeline

📋
▶
2 Work Order Created Dec 24, 10:35 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 29, 3:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-02-23T21:00:00.000+0000
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 4h
🚨 38.0 business days
⏱️
Labor Added Feb 23, 9:31 AM
Type: Labor
Status: Open
Qty: 9
⏱️
▶
3 3x Labor Added Feb 23, 9:41 AM
3x Labor Added → Expenses Added → 5x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Feb 24, 10:49 AM
2x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Feb 25, 10:28 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 0.016666666666667
💵
2x Expenses Added Feb 25, 11:38 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Feb 26, 5:42 PM
Labor Added → 3x Expenses Added → 4x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 2x Labor Added Feb 27, 12:59 PM
2x Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Suzan Ringer
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 59d 21h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 41.5 business days (threshold: 2.0 business days)
Exceeded by 39.5 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Suzan Ringer
Scheduled
Feb 23, 4:00 PM
Created
Dec 24, 10:35 AM
Invoice #
SM-255861

Work Details (31)

Name Type Status Qty Amount Date
WL-03115923 Labor Open 9 $360.00 Feb 23, 9:31 AM
WL-03115932 Labor Open 0.016666666666667 $830.00 Feb 23, 9:41 AM
WL-03115933 Labor Open 8 $76.00 Feb 23, 9:41 AM
WL-03115934 Expenses Open 1 $436.42 Feb 23, 9:41 AM
WL-03115935 Expenses Open 1 $56.38 Feb 23, 9:42 AM
WL-03115938 Expenses Open 1 $68.00 Feb 23, 9:43 AM
WL-03115936 Expenses Open 1 $68.00 Feb 23, 9:43 AM
WL-03115937 Expenses Open 1 $68.00 Feb 23, 9:43 AM
WL-03115939 Expenses Open 1 $68.00 Feb 23, 9:43 AM
WL-03115940 Expenses Open 1 $68.00 Feb 23, 9:43 AM
WL-03117419 Labor Open 8 $76.00 Feb 24, 10:49 AM
WL-03117420 Labor Open 0.016666666666667 $830.00 Feb 24, 10:49 AM
WL-03117425 Expenses Open 1 $21.77 Feb 24, 10:50 AM
WL-03117426 Expenses Open 1 $17.23 Feb 24, 10:50 AM
WL-03119212 Labor Open 8 $76.00 Feb 25, 10:28 AM
WL-03119211 Labor Open 0.016666666666667 $830.00 Feb 25, 10:28 AM
WL-03119213 Expenses Open 1 $14.85 Feb 25, 10:29 AM
WL-03119214 Expenses Open 1 $24.06 Feb 25, 10:29 AM
WL-03120636 Expenses Open 1 $14.90 Feb 25, 11:38 PM
WL-03120637 Expenses Open 1 $19.93 Feb 25, 11:38 PM
WL-03121947 Labor Open 8 $830.00 Feb 26, 5:42 PM
WL-03121952 Expenses Open 1 $19.98 Feb 26, 5:44 PM
WL-03121953 Expenses Open 1 $44.99 Feb 26, 5:44 PM
WL-03121951 Expenses Open 1 $16.91 Feb 26, 5:44 PM
WL-03121954 Expenses Open 1 $181.13 Feb 26, 5:45 PM
WL-03121955 Expenses Open 1 $181.13 Feb 26, 5:45 PM
WL-03121956 Expenses Open 1 $181.13 Feb 26, 5:45 PM
WL-03121957 Expenses Open 1 $181.13 Feb 26, 5:45 PM
WL-03123388 Labor Open 9.5 $380.00 Feb 27, 12:59 PM
WL-03123389 Expenses Open 1 $68.00 Feb 27, 1:00 PM
WL-03123390 Expenses Open 1 $160.00 Feb 27, 1:01 PM

Details