Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328026 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 1101 Aviation Parkway, Morrisville NC, 27560

Dec 24, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 138 biz days
Paused: 22 biz days
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Jan 28, 2026
22 business days (not counted)
58d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Apr 21, 2026
58 business days (counted)
Running total: 58 of ? biz days used
80d
▶ Clock Running
Status: On Hold
Apr 21 → Aug 16, 2026
80 business days (counted)
Running total: 138 of ? biz days used
Created: Dec 24, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Jan 28 Ready for Release ⏸ Paused 22
Jan 28 → Apr 21 Ready for Scheduling ▶ Running 58 58
Apr 21 → Aug 16 On Hold ▶ Running 80 138
Dispatch 0.7d
Holding 22.4d (excluded)
Coordinators 58.2d
On Track
Dispatch
0.7 days
Over SLA
Holding (excluded from total)
22.4 days
Coordinators
58.2 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2026 (137 days left)
📅
161.0 days Total Age
⏱️
58.2d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
57.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 235 days old
🚨
Primary Delay 58.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 57.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Ready for Release
22.4d
Ready for Scheduling
58.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/16/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  

06/30/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  


06/17/2026 RArnold - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.


06/03/2026 RArnold - Per Philip's direction today. We will have Medone complete the ANR. Not the sold to 


05/20/2026 ARoosa - Fady to review and let planners know which FSE to assign for ANR closure

04/14/2026: ARoosa - email reply from Mary Lunsford, "We did not have a rental unit. The one we had was purchased in 2021" waiting for response from Mgmt to close work order; device not located


03/05/2026 MHamersley - waiting for response from Mgmt to close work order; device not located


01/28/2026 MHamersley - email reply from Mary Lunsford, "We did not have a rental unit. The one we had was purchased in 2021" attached email to WO


01/28/2026 MHamersley - recd email from Mary Lunsford stating that the device is no longer at her facility; sent f/u email inquiring if she knows where device went to.


01/28/2026 MHamersley - called Community Medical Center, 3307 Bill Schock Blvd, Falls City, NE 68355, 402-245-2428, xfer to Bio Med, Heather xfer to Respiratory Therapy, call went to VM/LM trying to locate EV300 Vent: H29120839D589; called 402-245-6528, Mary Lunsford, Materials Mgr, call went to VM/LM; sent email: purchasing@cmcfc.org


12/24/2025 MHamersley - appears to be located at Community Medical Center in Falls City, Nebraska; H29120839D589


12/24/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01295266) -Follow up notes - Need EWO for WO-13967165


-Previous notes -

11/13/2025 EMartin dispatching to FSE onsite per request for SN# H302351316C37 located at MedOne in Raleigh, NC

11/06/2025 MHamersley - per research

Trilogy EV300 Ventilator H302351316C37 - located at Raleigh, NC. - not able to be completed

Trilogy EV300 Ventilator H29120839D589 - Not listed in inventory


08/01/2025 SRobinson- Created follow up WO as requested. (Old WO-01251349) -No Follow up notes -


-Previous notes -

03/10/2025 EMartin removing WO per FSE "please undispatch this WO from me as it was not used during visit. No IPs from case completed."

3/8/2025 - MR - please undispatch this WO from me as it was not used during visit. No IPs from case completed.

02/26/2024 EMartin dispatching to FSE onsite 03/03/25 to start devices confirmed by Chad Agliam via Austin C.

located at Med One in Raleigh, NC

SN

H302351316C37

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 24, 10:38 AM
Work Order: WO-01328026
Type: FCO
Priority: PC
Status: Ready for Release by Erin Martin Dec 24, 4:03 PM
From: Entered
To: Ready for Release
Duration in Previous: 5h 24m
🚨 23.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 28, 5:00 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 35d 0h
🚨 58.9 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 21, 11:06 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 82d 17h

Bottlenecks

Entered
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Ready for Scheduling
Duration: 58.2 business days (threshold: 1.0 business days)
Exceeded by 57.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 24, 10:38 AM
Invoice #
N/A

Details