Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328027 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Orlando — 601 Rollins St., Orlando FL, 32803

Dec 24, 2025 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (39 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Jan 7, 2026
8 business days (counted)
Running total: 8 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Jan 7 → Feb 22, 2026
30 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 22 → Feb 23, 2026
1 business day (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 1, 2026
4 business days (counted)
Running total: 43 of ? biz days used
Created: Dec 24, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Scheduled ▶ Running 0 0
Dec 24 → Jan 7 Ready for Scheduling ▶ Running 8 8
Jan 7 → Feb 22 Scheduled ▶ Running 30 38
Feb 22 → Feb 23 Ready for Scheduling ▶ Running 1 39
Feb 23 → Mar 1 Scheduled ▶ Running 4 43
Coordinators 45.3d
Billing 3.3d
✗ SLA Missed
Coordinators
45.3 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
44.0 days Total Age
⏱️
30.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
42.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 30.7 days stuck in "Scheduled"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
10.0d / 1.0d SLA
Scheduled
35.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 1725 LM w/MJ; 12/24/25 1000 LM w/Fla; LM w/Marcie re compliance; 12/26/2025 1329 LM w/Central; 1445 KW decline; 12/29/2025 1224 LM w/Marcie re NAR; 12/30/2025 2055 LM w/DR; 2102 LM w/Marcie re cnfm; 12/31/25 0729 Marcie cnfm; ack cnfm, LM w/DR; 0730 Thu shift cxl; LM w/DR; 1039 DR okay with chg; LM w/Marcie; 1445 Marcie cnfm; 1624 LM w/DR re cfnm; 1624 LM w/DR re cfnm ; 1/5/2025 2049 CM 2nd msg w/DR; 1/7/2026 1301 CM 3rd msg w/DR; 1302 DR ack cnfm; 2/22/2026 0820 Call - DR called out for week due to weather (0700 start tomorrow in FL). Waiting for flight to cancel. Agreed CM could look for backfill. 0857 LM w/SB, CC, JF, SL, AL, TP; 0953 TP decline; 1055 JF decline; 2015 spoke w/TN - okay to cover; texted Marcie; Marcie cnfm for earliest arrival. Flights over $800 will need approval.

Timeline

📋
▶
2 Work Order Created Dec 24, 10:39 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Jan 7, 1:07 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Diane Rovatsos
🚨 31.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 22, 4:22 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 46d 3h
👷
▶
2 Technician Assigned Feb 23, 2:26 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 3m
⏱️
▶
4 Labor Added Feb 24, 7:25 AM
Labor Added → 2x Labor Added → 2x Expenses Added → 2x Expenses Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Feb 24, 7:31 AM
Expenses Added → 2x Expenses Added → Labor Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
⏳ 2.0 business days
💵
▶
4 Expenses Added Feb 25, 1:47 PM
Expenses Added → 2x Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Feb 25, 2:04 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
Labor Added Feb 27, 10:47 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Feb 27, 10:54 AM
Type: Labor
Status: Open
Qty: 6
⏳ 1.0 business days
✔️
Status: Completed by Tikisha Nock Feb 28, 7:42 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 5h
💵
▶
2 Expenses Added Feb 28, 7:48 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Tikisha Nock
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 30.7 business days (threshold: 2.0 business days)
Exceeded by 28.7 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Feb 23, 8:00 AM
Created
Dec 24, 10:39 AM
Invoice #
SM-255861

Work Details (21)

Name Type Status Qty Amount Date
WL-03117132 Labor Open 8 $977.00 Feb 24, 7:25 AM
WL-03117133 Labor Open 8 $977.00 Feb 24, 7:26 AM
WL-03117134 Expenses Open 1 $68.00 Feb 24, 7:27 AM
WL-03117135 Expenses Open 1 $68.00 Feb 24, 7:28 AM
WL-03117138 Expenses Open 1 $68.00 Feb 24, 7:28 AM
WL-03117139 Expenses Open 1 $206.14 Feb 24, 7:29 AM
WL-03117140 Expenses Open 1 $206.14 Feb 24, 7:30 AM
WL-03117141 Expenses Open 1 $206.14 Feb 24, 7:31 AM
WL-03117142 Expenses Open 1 $205.95 Feb 24, 7:32 AM
WL-03117143 Expenses Open 1 $804.51 Feb 24, 7:32 AM
WL-03117144 Labor Open 5 $200.00 Feb 24, 7:33 AM
WL-03119556 Expenses Open 1 $68.00 Feb 25, 1:47 PM
WL-03119557 Labor Open 0.5 $20.00 Feb 25, 1:49 PM
WL-03119558 Labor Open 0.5 $20.00 Feb 25, 1:49 PM
WL-03119561 Labor Open 0.5 $20.00 Feb 25, 1:50 PM
WL-03119564 Labor Open 8 $977.00 Feb 25, 1:50 PM
WL-03119565 Labor Open 0.5 $20.00 Feb 25, 1:51 PM
WL-03119576 Expenses Open 1 $27.81 Feb 25, 2:04 PM
WL-03122970 Labor Open 0.5 $20.00 Feb 27, 10:47 AM
WL-03123006 Labor Open 6 $240.00 Feb 27, 10:54 AM
WL-03124731 Expenses Open 1 $73.93 Feb 28, 7:48 PM

Details