Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328030 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 24, 2025 → Dec 24, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 24)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.0d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Dec 24, 2025 Due: Jan 2, 2026 Completed: Dec 24, 2025 (9 days early)
📅
1.0 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
adjusted fowler potentiometer - reset fowler link - cycle tested unit - returned to service
🔍 Technician Findings
found fowler link screws/bushings loose - fowler potentiometer needs adjustment
⚠️ Problem Description
repair request head of bed function inop Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 24, 10:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 24, 11:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
⏱️
▶
3 Labor Added Dec 24, 6:29 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 7h 2m
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.7 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 29, 12:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
Status: Invoice Pending by Hannah Shaw Dec 29, 1:17 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 14m, 0m
🧾
Invoice Created Dec 30, 8:00 AM
Invoice Number: SM-250067

Bottlenecks

Assigned
Duration: 7.0 business hours (threshold: 4.0 business hours)
Exceeded by 3.0 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 24, 10:46 AM
Invoice #
SM-250067

Work Details (1)

Name Type Status Qty Amount Date
WL-03047563 Labor Open 2 $0.00 Dec 24, 6:29 PM

Details