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Detailed work order timeline, KPIs, and analysis

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WO-01328032 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 24, 2025 → Jan 12, 2026

✅ Completed
P5 5 business days from creation
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Jan 12)
⏸ 12d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 9.0d
Coordinators 5.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.0 days
Over SLA
Coordinators
5.6 days
Over SLA
Billing
0.0 days
Created: Dec 24, 2025 Due: Jan 2, 2026 Completed: Jan 12, 2026 (9 days late)
📅
14.0 days Total Age
⏱️
9.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
10.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Dec 24, 2025
Visit 2 Jan 12, 2026

AI Analysis

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Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 9.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.1d / 0.5d SLA
Awaiting Parts
9.0d / 3.0d SLA
Reschedule
0.4d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.30.25 PO received

PO request sent 12/24/25

🔧 Work Performed
adjusted patient left side rail - replaced side rail cover - cycle tested unit - returned to service
🔍 Technician Findings
found patient left side rail arm cover damaged - PO request sent 12/24/25
⚠️ Problem Description
repair request patient left siderail bent and damaged Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 24, 10:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 24, 11:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 39m
⏱️
2x Labor Added Dec 24, 7:14 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.6 business days
📦
▶
2 Parts Requested Dec 30, 8:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 6d 8h
⚠️ 9.5 business days
🔩
▶
2 4x Parts Added Jan 12, 1:28 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 17h
⏱️
▶
2 Labor Added Jan 12, 4:44 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 3h 16m, 0m
📄
▶
2 Status: Ready to Bill Jan 13, 1:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 24.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-251083

Bottlenecks

Assigned
Duration: 5.1 business days (threshold: 4.0 business hours)
Exceeded by 4.6 business days
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

📦
Parts Order 00087493
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 24, 10:47 AM
Invoice #
SM-251083

Work Details (7)

Name Type Status Qty Amount Date
WL-03047587 Labor Open 0.5 $47.50 Dec 24, 7:14 PM
WL-03047588 Labor Open 0.5 $0.00 Dec 24, 7:14 PM
WL-03061695 Parts Open 1 $10.83 Jan 12, 1:28 PM
WL-03061696 Parts Open 1 $15.65 Jan 12, 1:28 PM
WL-03061697 Parts Open 4 $23.78 Jan 12, 1:28 PM
WL-03061698 Expenses Open 1 $0.00 Jan 12, 1:28 PM
WL-03062141 Labor Open 1 $95.00 Jan 12, 4:44 PM

Details