Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328033 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Vikand Medical Solutions LLC — 4101 Ravenswood Rd, Fort Lauderdale FL, 33312

Dec 24, 2025 → Apr 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 15 biz days
Paused: 63 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸63d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Mar 27, 2026
63 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 10, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 10 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 19, 2026
5 business days (counted)
Running total: 15 of ? biz days used
Created: Dec 24, 2025 Completed: Apr 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Mar 27 Ready for Release ⏸ Paused 63 —
Mar 27 → Mar 27 Assigned ▶ Running 0 0
Mar 27 → Apr 10 Scheduled ▶ Running 10 10
Apr 10 → Apr 10 Entered ▶ Running 0 10
Apr 10 → Apr 19 Scheduled ▶ Running 5 15
Dispatch 0.7d
Holding 63.4d (excluded)
Coordinators 17.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.7 days
Over SLA
Holding (excluded from total)
63.4 days
Coordinators
17.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2026 Completed: Apr 19, 2026 (256 days early)
📅
79.0 days Total Age
⏱️
63.4d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 2, 2026
Visit 2 Apr 19, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 63.4 days stuck in "Ready for Release"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Ready for Release
63.4d
Scheduled
17.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/26/2026 SRobinson- Created follow up WO as requested. (WO-01376398)

04/10/2026 RArnold - Reassigning to Alberto to be completed in NY on 04/19

03/27/2026 MNewman - joined call with Fady and Robert Wentworth. SN H30018067B834 scheduled for April, 14th, 2026 with Derick as FSE

03/05/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange

01/15/2026 ALuman - waiting for ships to dock stateside

12/24/2025 SRobinson- Created followup WO for the remaining. (Old WO-01324829) -Follow up notes -Need EWO for WO-14132370



-Previous notes -


12/10/2025 ALuman - dispatch to Derick Velazquez to complete SNs H300221534FC6 and H300693622C9A both aboard the MSC Seashore, docking in Port Canaveral on Sunday 12/14

🔧 Work Performed
FCO86600081 Multiple Product
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 24, 10:47 AM
Work Order: WO-01328033
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Dec 24, 4:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 5h 18m
🚨 64.0 business days
👷
▶
3 Technician Assigned Mar 27, 10:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 92d 17h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-04-14T12:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Apr 1, 4:44 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
💵
Expenses Added Apr 2, 7:16 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Apr 2, 11:58 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Apr 10, 10:17 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Alberto Galan
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-19T12:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 3x Labor Added Apr 19, 6:53 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 8h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 23, 11:11 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 59m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Entered
Duration: 5.3 business hours (threshold: 4.0 business hours)
Exceeded by 1.3 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Apr 19, 8:00 AM
Created
Dec 24, 10:47 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03169267 Expenses Open 1 $0.00 Apr 1, 4:44 PM
WL-03169268 Expenses Open 1 $0.00 Apr 1, 4:44 PM
WL-03171435 Expenses Open 1 $0.00 Apr 2, 7:16 PM
WL-03171968 Labor Open 0.5 $0.00 Apr 2, 11:58 PM
WL-03192257 Labor Open 2 $0.00 Apr 19, 6:53 PM
WL-03192258 Labor Open 2.5 $237.50 Apr 19, 6:53 PM
WL-03192259 Labor Open 2 $155.00 Apr 19, 6:53 PM
WL-03197728 Labor Open 0.016666666666667 $38.00 Apr 23, 11:11 AM

Details