Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328036 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Altamonte Springs — 601 East Altamonte Drive, Altamonte FL, 32701

Dec 24, 2025 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (58 biz days late)
Active: 63 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 30, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 9, 2026
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 10 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Jan 9 → Mar 27, 2026
53 business days (counted)
Running total: 63 of ? biz days used
Created: Dec 24, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 Scheduled ▶ Running 0 0
Dec 24 → Dec 30 Ready for Scheduling ▶ Running 3 3
Dec 30 → Dec 30 Scheduled ▶ Running 0 3
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 3
Dec 30 → Jan 9 Scheduled ▶ Running 7 10
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 10
Jan 9 → Mar 27 Scheduled ▶ Running 53 63
Coordinators 64.4d
Billing 3.6d
✗ SLA Missed
Coordinators
64.4 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2026 Completed: Mar 27, 2026 (279 days early)
📅
64.0 days Total Age
⏱️
53.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
63.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 235 days old
🚨
Primary Delay 53.0 days stuck in "Scheduled"
⏱️
Total Delay 63.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.4d / 1.0d SLA
Scheduled
61.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 1725 LM w/MJ; 12/24/25 1000 LM w/Fla; LM w/Marcie re compliance; 12/26/2025 1329 LM w/Central; 1445 KW decline; 12/29/2025 1224 LM w/Marcie re NAR; 1723 AF avail; 1735 LM w/ Marcie re cnfm; 1832 Marcie chg from T-W to M-T; LM w/AF; 1851 AF okay; 1907 LM w/Marcie re cnfm; 1930 Marcie cnfm; ack cnfm; LM w/AF; 2024 AF ack cnfm; 1/9/2026 chg from M-T to T-W; 1723 ack msg; LM w/AF; 1825 AF okay; LM w/Marcie re cnfm

Timeline

📋
▶
2 Work Order Created Dec 24, 10:52 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Dec 29, 7:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 5d 8h, 0m
👷
▶
2 Technician Assigned Dec 29, 8:34 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 56m
⚠️ 8.4 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 9, 5:24 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 10d 20h
🗓️
▶
2 Status: Scheduled Jan 9, 6:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-03-24T12:00:00.000+0000
🚨 50.6 business days
⏱️
6x Labor Added Mar 24, 2:28 PM
Type: Labor
Status: Open
Qty: 9, 0.5, 7.9833333333333, 0.016666666666667
💵
14x Expenses Added Mar 24, 2:34 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
5x Labor Added Mar 25, 10:22 AM
Type: Labor
Status: Open
Qty: 0.5, 7.9833333333333, 0.016666666666667
⏱️
Labor Added Mar 26, 9:10 AM
Type: Labor
Status: Open
Qty: 9.5
⏳ 2.0 business days
✔️
Status: Completed by Amy Fernandez Mar 27, 9:59 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 76d 14h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 5h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:29 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 54m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:28 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258333

Bottlenecks

Ready for Scheduling
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Mar 24, 8:00 AM
Created
Dec 24, 10:52 AM
Invoice #
SM-258333

Work Details (26)

Name Type Status Qty Amount Date
WL-03157027 Labor Open 9 $360.00 Mar 24, 2:28 PM
WL-03157028 Labor Open 0.5 $20.00 Mar 24, 2:28 PM
WL-03157029 Labor Open 7.9833333333333 $830.00 Mar 24, 2:28 PM
WL-03157030 Labor Open 0.016666666666667 $830.00 Mar 24, 2:28 PM
WL-03157031 Labor Open 8 $76.00 Mar 24, 2:28 PM
WL-03157032 Labor Open 0.5 $20.00 Mar 24, 2:29 PM
WL-03157041 Expenses Open 1 $560.76 Mar 24, 2:34 PM
WL-03157042 Expenses Open 1 $68.00 Mar 24, 2:34 PM
WL-03157043 Expenses Open 1 $66.42 Mar 24, 2:34 PM
WL-03157044 Expenses Open 1 $197.39 Mar 24, 2:34 PM
WL-03157045 Expenses Open 1 $17.10 Mar 24, 2:34 PM
WL-03157046 Expenses Open 1 $68.00 Mar 24, 2:34 PM
WL-03157047 Expenses Open 1 $25.14 Mar 24, 2:34 PM
WL-03157048 Expenses Open 1 $195.00 Mar 24, 2:34 PM
WL-03157049 Expenses Open 1 $18.71 Mar 24, 2:34 PM
WL-03157050 Expenses Open 1 $68.00 Mar 24, 2:34 PM
WL-03157051 Expenses Open 1 $23.01 Mar 24, 2:34 PM
WL-03157052 Expenses Open 1 $223.72 Mar 24, 2:34 PM
WL-03157053 Expenses Open 1 $31.02 Mar 24, 2:34 PM
WL-03157054 Expenses Open 1 $68.00 Mar 24, 2:34 PM
WL-03158393 Labor Open 0.5 $20.00 Mar 25, 10:22 AM
WL-03158394 Labor Open 7.9833333333333 $830.00 Mar 25, 10:22 AM
WL-03158395 Labor Open 0.016666666666667 $830.00 Mar 25, 10:22 AM
WL-03158396 Labor Open 8 $76.00 Mar 25, 10:22 AM
WL-03158397 Labor Open 0.5 $20.00 Mar 25, 10:22 AM
WL-03160292 Labor Open 9.5 $380.00 Mar 26, 9:10 AM

Details