📍 NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER — 200 HAWTHORNE LN, CHARLOTTE NC, 28204
Dec 24, 2025 → Apr 24, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (1 biz days early)
Active: 83 biz days
🕐 Clock stopped: Canceled (Apr 24, 2026)
11d
▶ Clock Running
Status: Created
Dec 24 → Jan 12, 2026
11 business days (counted)
Running total: 11 of ? biz days used
72d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Apr 24, 2026
72 business days (counted)
Running total: 83 of ? biz days used
Created: Dec 24, 2025Canceled: Apr 24, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 24 → Jan 12
Created
▶ Running
11
11
Jan 12 → Apr 24
Ready for Scheduling
▶ Running
72
83
Dispatch11.7d
Coordinators72.8d
✓ SLA Met
Dispatch
11.7 days
Over SLA
Coordinators
72.8 days
Over SLA
Created: Dec 24, 2025
Due: Apr 27, 2026
Completed: Apr 24, 2026 (3 days early)
📅
83.7 daysTotal Age
⏱️
72.8d in Ready for SchedulingLongest Stage
🔄
2 transitionsStatus Changes
⚠️
83.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Behind Schedule - Needs Attention
Canceled • 234 days old
🚨
Primary Delay72.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay83.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
11.7d / 0.5d SLA
Ready for Scheduling
72.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/22/2026 Rharris: Called 980-346-8559 for Zane and left VM for Zane reiterating our need to know if the repairs have been completed so that we can send an FSE out this week and advised a Postponement form will be needed if they are not as the due date is the 27th. Followed up with email stating the same.
04/16/2026 RArnold - Called 980-346-8559 for Zane. He asked that send over the last 2 SN#s. He will let me know if these are repaired and can be made available. If not I will send PF
12/24/2025 SRobinson- Created followup WO as requested. (Old WO-01301538) -Follow up notes - BIOMED needs to perform repair before FMI can be completed
-Previous notes -
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Check for Email on Repair status
Completed Apr 22, 2026
Check for Email on Repair status for 32097 or send Postponment Form
📋
Check on Repair Status
Completed Apr 20, 2026
Rebeccs sent email for repair status to complete 32097 follow up on 4/21
PDF
FMI Postponement_Letter_TABC70246_12_23_25_Signed
Apr 23, 2026
Timeline
📋
Work Order Created Dec 24, 1:26 PM
Work Order:WO-01328054
Type:FCO
Priority:PC
🚨12.0 business days
📅
Status: Ready for Scheduling by Cristina EverettsJan 12, 12:31 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:18d 23h
🚨73.0 business days
🚫
Status: Canceled by Mandy NewmanApr 24, 11:09 AM
From:Ready for Scheduling
To:Canceled
Duration in Previous:101d 21h
Bottlenecks
Entered
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days
Ready for Scheduling
Duration: 72.8 business days (threshold: 1.0 business days)