Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328068 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SUTTER MEDICAL CENTER OF SANTA ROSA — 30 MARK WEST SPRINGS RD, SANTA ROSA CA, 95403-1436

Dec 24, 2025 → Jun 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (6 biz days early)
Active: 58 biz days
Paused: 64 biz days
🕐 Clock stopped: Canceled (Jun 22, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
57d
▶ Clock Running
Status: Entered
Dec 26 → Mar 20, 2026
57 business days (counted)
Running total: 58 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 22, 2026
64 business days (not counted)
Created: Dec 24, 2025 Canceled: Jun 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 26 Scheduled ▶ Running 0 1
Dec 26 → Mar 20 Entered ▶ Running 57 58
Mar 20 → Jun 22 Ready for Release ⏸ Paused 64 —
Dispatch 59.3d
Holding 65.0d (excluded)
Coordinators 0.4d
✓ SLA Met
Dispatch
59.3 days
Over SLA
Holding (excluded from total)
65.0 days
Coordinators
0.4 days
Created: Dec 24, 2025 Due: Jun 30, 2026 Completed: Jun 22, 2026 (8 days early)
📅
122.5 days Total Age
⏱️
65.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
58.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 234 days old
🚨
Primary Delay 65.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
59.3d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Ready for Release
65.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-26 mburris no tech needed per tech supervisor

⚠️ Problem Description
GE ULS Install - Sutter
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
Work Order Created Dec 24, 3:13 PM
Work Order: WO-01328068
Type: Installation
Priority: PC
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 26, 9:26 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 1d 18h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-26T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 26, 12:26 PM
Scheduled For: 2025-12-25T18:30:00.000+0000
🆕
Status: Entered by Michael Burris Dec 26, 12:32 PM
From: Scheduled
To: Entered
Duration in Previous: 3h 5m
🚨 58.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 83d 19h
🚨 65.0 business days
🚫
Status: Canceled by Mandy Newman Jun 22, 3:51 PM
From: Ready for Release
To: Canceled
Duration in Previous: 94d 6h

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Entered
Duration: 57.8 business days (threshold: 4.0 business hours)
Exceeded by 57.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 24, 3:13 PM
Invoice #
N/A

Details