Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328069 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SUTTER MEDICAL CENTER OF SANTA ROSA — 30 MARK WEST SPRINGS RD, SANTA ROSA CA, 95403-1436

Dec 24, 2025 → Jan 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 23, 2026
✓ SLA Met (2 biz days early)
Active: 17 biz days
🕐 Clock stopped: Invoiced (Jan 21, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Entered
Dec 26 → Jan 19, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 17 of ? biz days used
Created: Dec 24, 2025 Invoiced: Jan 21, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 26 Scheduled ▶ Running 0 1
Dec 26 → Jan 19 Entered ▶ Running 14 15
Jan 19 → Jan 19 Assigned ▶ Running 0 15
Jan 19 → Jan 20 Scheduled ▶ Running 1 16
Jan 20 → Jan 20 Tech On Site ▶ Running 0 16
Jan 20 → Jan 21 Completed ▶ Running 1 17
Dispatch 81.2d
Coordinators 1.4d
Field Work 0.8d
Billing 23.5d
✓ SLA Met
Dispatch
81.2 days
Over SLA
Coordinators
1.4 days
Field Work
0.8 days
Billing
23.5 days
Over SLA
Created: Dec 24, 2025 Due: Jan 23, 2026 Completed: Jan 21, 2026 (2 days early)
📅
16.6 days Total Age
⏱️
64.9d in L2 Screening Longest Stage
🔄
12 transitions Status Changes
⚠️
106.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 234 days old
🚨
Primary Delay 64.9 days stuck in "L2 Screening"
⏱️
Total Delay 106.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
16.3d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
8.0d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-19 Mburris added tech and set per tech supervisor

🔧 Work Performed
Installed ultrasound unit
🔍 Technician Findings
One ultra sound unit needs to be installed
⚠️ Problem Description
GE ULS Install - Sutter
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
Work Order Created Dec 24, 3:14 PM
Work Order: WO-01328069
Type: Installation
Priority: PC
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 26, 9:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 18h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-26T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 26, 12:26 PM
Scheduled For: 2025-12-25T19:00:00.000+0000
🆕
Status: Entered by Michael Burris Dec 26, 12:33 PM
From: Scheduled
To: Entered
Duration in Previous: 3h 4m
🚨 15.0 business days
👷
▶
4 Technician Assigned Jan 19, 12:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 23d 23h
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-20T18:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 1.0 business days
🔧
Status: Tech On Site by Justin Armas Jan 20, 1:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
✔️
Status: Completed by Justin Armas Jan 20, 6:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 17m
⏱️
▶
2 3x Labor Added Jan 20, 8:01 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 2h 1m
⚠️ 8.5 business days
⏱️
Labor Added Jan 30, 11:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 11:35 AM
From: Closed
To: L2 Screening
Duration in Previous: 9d 15h
🚨 65.0 business days
💵
Status: Billing Review by Rhonnie Reeves May 1, 2:35 PM
From: L2 Screening
To: Billing Review
Duration in Previous: 91d 1h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 11, 3:57 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 1h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 3, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 17h
🧾
▶
2 Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 48m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Entered
Duration: 14.8 business days (threshold: 4.0 business hours)
Exceeded by 14.3 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
Jan 20, 1:00 PM
Created
Dec 24, 3:14 PM
Invoice #
SM-263662

Work Details (4)

Name Type Status Qty Amount Date
WL-03072556 Labor Open 1 $100.00 Jan 20, 8:01 PM
WL-03072557 Labor Open 2.5 $525.00 Jan 20, 8:01 PM
WL-03072558 Travel Open 116 $0.00 Jan 20, 8:01 PM
WL-03084884 Labor Open 0.016666666666667 $38.00 Jan 30, 11:26 AM

Details