Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328073 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ALTA BATES SUMMIT MEDICAL CENTER — 2450 ASHBY AVE, BERKELEY CA, 94705-2067

Dec 24, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met (6 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Jan 1, 2026)
1d
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 31, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Jan 1, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Jan 1 → Jan 1, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 24, 2025 Invoiced: Jan 1, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 26 Scheduled ▶ Running 0 1
Dec 26 → Dec 26 Entered ▶ Running 0 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 31 Scheduled ▶ Running 3 4
Dec 31 → Jan 1 Tech On Site ▶ Running 0 4
Jan 1 → Jan 1 Completed ▶ Running 0 4
Dispatch 66.3d
Coordinators 3.9d
Field Work 0.6d
Billing 23.5d
✓ SLA Met
Dispatch
66.3 days
Over SLA
Coordinators
3.9 days
Over SLA
Field Work
0.6 days
Billing
23.5 days
Over SLA
Created: Dec 24, 2025 Due: Jan 9, 2026 Completed: Jan 1, 2026 (8 days early)
📅
4.4 days Total Age
⏱️
64.9d in L2 Screening Longest Stage
🔄
12 transitions Status Changes
⚠️
105.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 234 days old
🚨
Primary Delay 64.9 days stuck in "L2 Screening"
⏱️
Total Delay 105.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
20.0d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-26 Mburris added to tech per tech supervisor

🔧 Work Performed
Performed installation of a Venue R5 ultrasound unit. SN: VEE000528 Probes: L8-18i-RS, SN: 401980WP8 M5Sc-RS, SN:561847YP5 C1-5-RS, SN: 1801953WX9 L4-12t-RS, SN: 1800648WX6
🔍 Technician Findings
Install 1 Venue R5 Ultrasound unit
⚠️ Problem Description
GE ULS Install - Sutter
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
Work Order Created Dec 24, 4:00 PM
Work Order: WO-01328073
Type: Installation
Priority: PC
⏳ 2.0 business days
👷
▶
4 Status: Assigned Dec 26, 11:58 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzK9rQAF, Justin Armas
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-29T16:00:00.000+0000
🆕
▶
4 Status: Entered Dec 26, 12:29 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Angel Rios
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-26T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 26, 2:46 PM
Scheduled For: 2025-12-31T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Angel Rios Dec 31, 2:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
🚗
2x Travel Added Dec 31, 4:09 PM
Type: Travel
Status: Open
Qty: 100
⏱️
3x Labor Added Dec 31, 4:15 PM
Type: Labor
Status: Open
Qty: 3, 0.5, 1.75
⏱️
▶
2 2x Labor Added Dec 31, 10:18 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site
To: Completed
Duration in Previous: 7h 55m
🏁
Status: Closed by Angel Rios Dec 31, 10:24 PM
From: Completed
To: Closed
Duration in Previous: 2m
🚨 20.2 business days
⏱️
Labor Added Jan 30, 11:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 11:35 AM
From: Closed
To: L2 Screening
Duration in Previous: 29d 13h
🚨 65.0 business days
💵
Status: Billing Review by Rhonnie Reeves May 1, 2:35 PM
From: L2 Screening
To: Billing Review
Duration in Previous: 91d 1h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 11, 3:57 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 1h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 3, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 17h
🧾
▶
2 Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 48m

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business hours
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Angel Rios
Scheduled
Dec 31, 11:00 AM
Created
Dec 24, 4:00 PM
Invoice #
SM-263662

Work Details (8)

Name Type Status Qty Amount Date
WL-03051780 Travel Open 100 $0.00 Dec 31, 4:09 PM
WL-03051781 Travel Open 100 $0.00 Dec 31, 4:09 PM
WL-03051788 Labor Open 3 $250.00 Dec 31, 4:15 PM
WL-03051789 Labor Open 0.5 $0.00 Dec 31, 4:15 PM
WL-03051790 Labor Open 1.75 $200.00 Dec 31, 4:15 PM
WL-03052120 Labor Open 3 $250.00 Dec 31, 10:18 PM
WL-03052123 Expenses Open 1 $0.00 Dec 31, 10:19 PM
WL-03084872 Labor Open 0.016666666666667 $38.00 Jan 30, 11:25 AM

Details