Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328074 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ALTA BATES SUMMIT MEDICAL CENTER — 2450 ASHBY AVE, BERKELEY CA, 94705-2067

Dec 24, 2025 → Aug 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✗ SLA Missed (161 biz days late)
Active: 171 biz days
🕐 Clock stopped: Canceled (Aug 31, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 2, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 5 of ? biz days used
166d
▶ Clock Running
Status: On Hold
Jan 2 → Aug 31, 2026
166 business days (counted)
Running total: 171 of ? biz days used
Created: Dec 24, 2025 Canceled: Aug 31, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 26 Scheduled ▶ Running 0 1
Dec 26 → Dec 26 Entered ▶ Running 0 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Jan 2 Scheduled ▶ Running 4 5
Jan 2 → Jan 2 Incomplete ▶ Running 0 5
Jan 2 → Aug 31 On Hold ▶ Running 166 171
Dispatch 1.4d
Holding 166.9d (excluded)
Coordinators 4.9d
✗ SLA Missed
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
166.9 days
Coordinators
4.9 days
Over SLA
Created: Dec 24, 2025 Due: Jan 9, 2026 Completed: Aug 31, 2026 (233 days late)
📅
171.4 days Total Age
⏱️
166.9d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Canceled • 302 days old
🚨
Primary Delay 166.9 days stuck in "On Hold"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
On Hold
166.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/02- NWillick- placing install on hold until acct manager returns


12/31 ARios - Per Edward Valdes and Sales rep Julie Collins from GE, this site ins only getting 1 ultrasound unit at this site. This was a second WO for a second unit.

12-26 Mburris added to tech per tech supervisor

⚠️ Problem Description
GE ULS Install - Sutter
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
Work Order Created Dec 24, 4:01 PM
Work Order: WO-01328074
Type: Installation
Priority: PC
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 26, 12:00 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 1d 19h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-29T16:00:00.000+0000
🆕
▶
4 Status: Entered Dec 26, 12:29 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Angel Rios
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-26T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 26, 2:46 PM
Scheduled For: 2025-12-31T16:00:00.000+0000
⚠️ 5.0 business days
⚠️
Status: Incomplete by Nicholas Willick Jan 2, 12:05 PM
From: Scheduled, Incomplete
To: Incomplete, On Hold
Duration in Previous: 6d 23h, 0m
🚨 166.9 business days
🚫
Status: Canceled by Mandy Newman Aug 31, 8:12 AM
From: On Hold
To: Canceled
Duration in Previous: 240d 19h

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business hours
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Angel Rios
Scheduled
N/A
Created
Dec 24, 4:01 PM
Invoice #
N/A

Details