📍 CALIFORNIA PACIFIC MEDICAL CENTER MISSION BERNAL CAMPU — 3555 CESAR CHAVEZ, SAN FRANCISCO CA, 94110-4403
Dec 24, 2025 → Present
⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
⚠ 150 biz days overdue
Active: 160 biz days
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 2, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 5 of ? biz days used
155d
▶ Clock Running
Status: On Hold
Jan 2 → Aug 16, 2026
155 business days (counted)
Running total: 160 of ? biz days used
Created: Dec 24, 2025Today
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 24 → Dec 26
Created
▶ Running
1
1
Dec 26 → Dec 26
Assigned
▶ Running
0
1
Dec 26 → Jan 2
Scheduled
▶ Running
4
5
Jan 2 → Jan 2
Incomplete
▶ Running
0
5
Jan 2 → Aug 16
On Hold
▶ Running
155
160
Dispatch1.4d
Coordinators4.6d
⚠ Overdue
Dispatch
1.4 days
Over SLA
Coordinators
4.6 days
Over SLA
Created: Dec 24, 2025
Due: Jan 9, 2026 (219 days overdue)
📅
160.4 daysTotal Age
⏱️
4.6d in ScheduledLongest Stage
🔄
3 transitionsStatus Changes
⚠️
3.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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On Track
On Hold • 234 days old
🚨
Primary Delay4.6 days stuck in "Scheduled"
⏱️
Total Delay3.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/02- NWillick- placing install on hold until acct manager returns
12/30 - ARios - Per POC (Malena) and Biomed (Anthony), they only have 2 ultrasound units that needed installation. This WO is for a third one. Ed Valdes from GE mentioned that possibly it hasn't arrived to site yet.