Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328078 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SUTTER MEDICAL FOUNDATION OB GYN — 770 MASON ST, VACAVILLE CA, 95688-4646

Dec 24, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met (7 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Dec 30, 2025)
1d
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 30, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 24, 2025 Invoiced: Dec 30, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 30 Scheduled ▶ Running 2 3
Dec 30 → Dec 30 Entered ▶ Running 0 3
Dec 30 → Dec 30 Assigned ▶ Running 0 3
Dec 30 → Dec 30 Scheduled ▶ Running 0 3
Dec 30 → Dec 30 Tech On Site ▶ Running 0 3
Dec 30 → Dec 30 Completed ▶ Running 0 3
Dispatch 66.3d
Coordinators 2.8d
Field Work 0.5d
Billing 23.5d
✓ SLA Met
Dispatch
66.3 days
Over SLA
Coordinators
2.8 days
Over SLA
Field Work
0.5 days
Billing
23.5 days
Over SLA
Created: Dec 24, 2025 Due: Jan 9, 2026 Completed: Dec 30, 2025 (10 days early)
📅
3.3 days Total Age
⏱️
64.9d in L2 Screening Longest Stage
🔄
11 transitions Status Changes
⚠️
105.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 234 days old
🚨
Primary Delay 64.9 days stuck in "L2 Screening"
⏱️
Total Delay 105.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
21.2d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed one unit Unit SN - VPX801419 Wand SN - 1814020WX2 1809546WX3
🔍 Technician Findings
One unit needs to be installed
⚠️ Problem Description
GE ULS Install - Sutter
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
Work Order Created Dec 24, 4:15 PM
Work Order: WO-01328078
Type: Installation
Priority: PC
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 26, 2:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 21h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-31T16:00:00.000+0000
📅
▶
2 Dispatch Scheduled Dec 26, 2:42 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-31T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 26, 2:48 PM
Scheduled For: 2025-12-26T21:00:00.000+0000
⏳ 3.0 business days
🆕
▶
4 Status: Entered Dec 30, 11:53 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Justin Armas
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-30T22:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Dec 30, 1:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 19m
⏱️
▶
3 5x Labor Added Dec 30, 5:03 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Justin Armas
From: Tech On Site
To: Completed
Duration in Previous: 3h 52m
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 1m
🚨 21.9 business days
⏱️
▶
2 Labor Added Jan 30, 11:32 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 30d 18h
🚨 65.0 business days
💵
Status: Billing Review by Rhonnie Reeves May 1, 2:35 PM
From: L2 Screening
To: Billing Review
Duration in Previous: 91d 2h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 11, 3:56 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 1h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 3, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 17h
🧾
▶
2 Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 48m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 21.2 business days (threshold: 1.0 business days)
Exceeded by 20.2 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
Dec 30, 5:00 PM
Created
Dec 24, 4:15 PM
Invoice #
SM-263662

Work Details (6)

Name Type Status Qty Amount Date
WL-03050212 Labor Open 1 $450.00 Dec 30, 5:03 PM
WL-03050213 Labor Open 1 $100.00 Dec 30, 5:03 PM
WL-03050214 Labor Open 1 $450.00 Dec 30, 5:03 PM
WL-03050215 Travel Open 48 $0.00 Dec 30, 5:03 PM
WL-03050216 Travel Open 48 $0.00 Dec 30, 5:03 PM
WL-03084903 Labor Open 0.016666666666667 $38.00 Jan 30, 11:32 AM

Details