Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✗ SLA Missed (161 biz days late)
🕐 Clock stopped: Canceled (Aug 31, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 30, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Jan 2, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 5 of ? biz days used
166d
▶ Clock Running
Status: On Hold
Jan 2 → Aug 31, 2026
166 business days (counted)
Running total: 171 of ? biz days used
Created: Dec 24, 2025
Canceled: Aug 31, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 24 → Dec 26 |
Created |
▶ Running
|
1 |
1 |
| Dec 26 → Dec 26 |
Assigned |
▶ Running
|
0 |
1 |
| Dec 26 → Dec 30 |
Scheduled |
▶ Running
|
2 |
3 |
| Dec 30 → Jan 2 |
Tech On Site |
▶ Running
|
2 |
5 |
| Jan 2 → Jan 2 |
Incomplete |
▶ Running
|
0 |
5 |
| Jan 2 → Aug 31 |
On Hold |
▶ Running
|
166 |
171 |
Holding
166.9d (excluded)
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
166.9 days
Coordinators
2.8 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Dec 24, 2025
Due: Jan 9, 2026
Completed: Aug 31, 2026 (233 days late)
⏱️
166.9d in On Hold
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
166.9 days stuck in "On Hold"
⏱️
Total Delay
3.7 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
2.8d
/ 2.0d SLA
Tech On Site
3.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
01/02- NWillick- placing install on hold until acct manager returns
12/30 - JArmas - Arrived on site Bio med told me all units have been installed.
⚠️
Problem Description
GE ULS Install - Sutter
📞
Call Description
GE ULS Install - Sutter
Timeline
📋
Work Order:
WO-01328081
Type:
Installation
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
1d 19h
🗓️
📅
Scheduled For:
2025-12-30T16:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
3d 22h
⚠️
From:
Tech On Site, Incomplete
To:
Incomplete, On Hold
Duration in Previous:
3d 1h, 0m
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
240d 19h
Bottlenecks
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.6 business hours
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days