Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328083 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MILLS PENINSULA MEDICAL CENTER — 1501 TROUSDALE DR, BURLINGAME CA, 94010-4506

Dec 24, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
⚠ 150 biz days overdue
Active: 160 biz days
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 30, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Jan 2, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 5 of ? biz days used
155d
▶ Clock Running
Status: On Hold
Jan 2 → Aug 16, 2026
155 business days (counted)
Running total: 160 of ? biz days used
Created: Dec 24, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 30 Scheduled ▶ Running 2 3
Dec 30 → Jan 2 Tech On Site ▶ Running 2 5
Jan 2 → Jan 2 Incomplete ▶ Running 0 5
Jan 2 → Aug 16 On Hold ▶ Running 155 160
Dispatch 1.3d
Coordinators 2.8d
Field Work 3.0d
⚠ Overdue
Dispatch
1.3 days
Over SLA
Coordinators
2.8 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Dec 24, 2025 Due: Jan 9, 2026 (219 days overdue)
📅
160.3 days Total Age
⏱️
3.0d in Tech On Site Longest Stage
🔄
4 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
On Hold • 234 days old
🚨
Primary Delay 3.0 days stuck in "Tech On Site"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/02- NWillick- placing install on hold until acct manager returns


12/30 - JArmas - Arrived on site Bio med told me all units have been installed.

⚠️ Problem Description
GE ULS Install - Sutter
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
Work Order Created Dec 24, 4:20 PM
Work Order: WO-01328083
Type: Installation
Priority: PC
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 26, 12:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 1d 19h
🗓️
▶
2 Status: Scheduled Dec 26, 12:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-30T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Justin Armas Dec 30, 10:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏳ 3.0 business days
⚠️
Status: Incomplete by Nicholas Willick Jan 2, 12:04 PM
From: Tech On Site, Incomplete
To: Incomplete, On Hold
Duration in Previous: 3d 1h, 0m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.6 business hours
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Dec 24, 4:20 PM
Invoice #
N/A

Details