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Detailed work order timeline, KPIs, and analysis

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WO-01328084 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CALIFORNIA PACIFIC MEDICAL CENTER MISSION BERNAL CAMPU — 3555 CESAR CHAVEZ, SAN FRANCISCO CA, 94110-4403

Dec 24, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met (6 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
1d
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 31, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 24, 2025 Invoiced: Dec 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 26 Created ▶ Running 1 1
Dec 26 → Dec 26 Assigned ▶ Running 0 1
Dec 26 → Dec 31 Scheduled ▶ Running 3 4
Dec 31 → Dec 31 Tech On Site ▶ Running 0 4
Dec 31 → Dec 31 Completed ▶ Running 0 4
Dispatch 66.3d
Coordinators 2.9d
Field Work 0.1d
Billing 23.5d
✓ SLA Met
Dispatch
66.3 days
Over SLA
Coordinators
2.9 days
Over SLA
Field Work
0.1 days
Billing
23.5 days
Over SLA
Created: Dec 24, 2025 Due: Jan 9, 2026 Completed: Dec 31, 2025 (9 days early)
📅
3.7 days Total Age
⏱️
64.9d in L2 Screening Longest Stage
🔄
9 transitions Status Changes
⚠️
105.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 234 days old
🚨
Primary Delay 64.9 days stuck in "L2 Screening"
⏱️
Total Delay 105.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
21.0d / 1.0d SLA
L2 Screening
64.9d / 1.0d SLA
Billing Review
6.7d / 2.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 - ARios - Travel time on WO-01328085

🔧 Work Performed
Performed installation of a Venue R5 ultrasound unit. SN: VEE000544 Probes: L8-18i-RS, SN: 379463WP3 M5Sc-RS, SN:554142YP0 C1-5-RS, SN: 1801949WX7 L4-12t-RS, SN: 1800557WX9
🔍 Technician Findings
Install 1 Venue R5 Ultrasound unit
⚠️ Problem Description
GE ULS Install - Sutter
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
GE ULS Install - Sutter

Timeline

📋
Work Order Created Dec 24, 4:21 PM
Work Order: WO-01328084
Type: Installation
Priority: PC
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 26, 1:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 1d 21h
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-30T16:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 3.0 business days
🔧
Status: Tech On Site by Angel Rios Dec 30, 9:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 7h
⏱️
▶
2 Labor Added Dec 30, 10:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 39m, 0m
🚨 21.2 business days
⏱️
Labor Added Jan 30, 11:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 11:35 AM
From: Closed
To: L2 Screening
Duration in Previous: 30d 13h
🚨 65.0 business days
💵
Status: Billing Review by Rhonnie Reeves May 1, 2:35 PM
From: L2 Screening
To: Billing Review
Duration in Previous: 91d 2h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 11, 3:57 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 1h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 3, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 17h
🧾
▶
2 Invoice Created Jun 3, 12:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 48m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.5 business hours
Closed
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
L2 Screening
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Billing Review
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Angel Rios
Scheduled
Dec 30, 11:00 AM
Created
Dec 24, 4:21 PM
Invoice #
SM-263662

Work Details (2)

Name Type Status Qty Amount Date
WL-03050505 Labor Open 1.5 $200.00 Dec 30, 10:07 PM
WL-03084891 Labor Open 0.016666666666667 $38.00 Jan 30, 11:28 AM

Details