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WO-01328161 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Joe DiMaggio Childrens Hospital — 1005 Joe DiMaggio Drive, Hollywood FL, 33021

Dec 26, 2025 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Dec 27 → Feb 23, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Dec 26, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 26 Scheduled ▶ Running 0 0
Dec 26 → Dec 27 Ready for Scheduling ▶ Running 0 0
Dec 27 → Feb 23 Scheduled ▶ Running 38 38
Dispatch 0.0d
Coordinators 37.8d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 26, 2025 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
37.8 days Total Age
⏱️
37.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
39.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 15, 2026
Visit 2 Feb 16, 2026
Visit 3 Feb 17, 2026
Visit 4 Feb 18, 2026
Visit 5 Feb 19, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 232 days old
🚨
Primary Delay 37.6 days stuck in "Scheduled"
⏱️
Total Delay 39.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
37.6d / 2.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26/2026 1729 CM ack msg; LM w/BB, MJ; 1729 MJ avail; LM w/Joey re cnfm; 1900 Joey cnfm; 1912 ack cnfm; LM w/MJ; 1914 MJ ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 26, 5:32 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 26, 7:18 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 45m
🚨 34.6 business days
⏱️
▶
3 Labor Added Feb 17, 9:26 AM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Feb 17, 9:32 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
4 4x Expenses Added Feb 17, 9:57 AM
4x Expenses Added → 2x Expenses Added → Expenses Added → 3x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 5x Expenses Added Feb 17, 10:05 AM
5x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 228
⏳ 4.0 business days
⏱️
▶
3 3x Labor Added Feb 22, 10:42 PM
3x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 22, 10:55 PM
Type: Labor
Status: Open
Qty: 4.5
💵
2x Expenses Added Feb 22, 11:02 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Mary Joseph Feb 23, 12:07 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 4h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254989

Bottlenecks

Scheduled
Duration: 37.6 business days (threshold: 2.0 business days)
Exceeded by 35.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
Feb 17, 8:00 AM
Created
Dec 26, 5:32 PM
Invoice #
SM-254989

Work Details (31)

Name Type Status Qty Amount Date
WL-03108363 Labor Open 7 $280.00 Feb 17, 9:26 AM
WL-03108369 Labor Open 0.5 $20.00 Feb 17, 9:29 AM
WL-03108370 Labor Open 8 $830.00 Feb 17, 9:29 AM
WL-03108371 Labor Open 0.5 $20.00 Feb 17, 9:30 AM
WL-03108372 Labor Open 0.5 $20.00 Feb 17, 9:32 AM
WL-03108373 Labor Open 8 $830.00 Feb 17, 9:33 AM
WL-03108374 Labor Open 0.5 $20.00 Feb 17, 9:33 AM
WL-03108401 Expenses Open 1 $192.10 Feb 17, 9:57 AM
WL-03108403 Expenses Open 1 $191.14 Feb 17, 9:57 AM
WL-03108400 Expenses Open 1 $296.80 Feb 17, 9:57 AM
WL-03108402 Expenses Open 1 $171.93 Feb 17, 9:57 AM
WL-03108404 Expenses Open 1 $27.36 Feb 17, 9:59 AM
WL-03108409 Expenses Open 1 $12.34 Feb 17, 9:59 AM
WL-03108410 Expenses Open 1 $376.78 Feb 17, 10:00 AM
WL-03108411 Expenses Open 1 $445.30 Feb 17, 10:01 AM
WL-03108412 Expenses Open 1 $37.28 Feb 17, 10:01 AM
WL-03108413 Expenses Open 1 $29.96 Feb 17, 10:02 AM
WL-03108428 Expenses Open 1 $68.00 Feb 17, 10:05 AM
WL-03108431 Expenses Open 1 $68.00 Feb 17, 10:06 AM
WL-03108434 Expenses Open 1 $68.00 Feb 17, 10:06 AM
WL-03108432 Expenses Open 1 $68.00 Feb 17, 10:06 AM
WL-03108433 Expenses Open 1 $68.00 Feb 17, 10:06 AM
WL-03108439 Travel Open 228 $164.16 Feb 17, 10:07 AM
WL-03115743 Labor Open 0.5 $20.00 Feb 22, 10:42 PM
WL-03115744 Labor Open 8 $830.00 Feb 22, 10:43 PM
WL-03115745 Labor Open 0.5 $20.00 Feb 22, 10:43 PM
WL-03115747 Labor Open 0.5 $20.00 Feb 22, 10:44 PM
WL-03115752 Labor Open 8 $830.00 Feb 22, 10:45 PM
WL-03115760 Labor Open 4.5 $180.00 Feb 22, 10:55 PM
WL-03115761 Expenses Open 1 $29.96 Feb 22, 11:02 PM
WL-03115762 Expenses Open 1 $29.96 Feb 22, 11:02 PM

Details