5 business days from creation · Target: Jan 6, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 49 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
⏸42d
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Mar 4, 2026
42 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Mar 4 → Mar 13, 2026
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Dec 29, 2025Completed: Mar 13, 2026
Business Days Used2 / 5
05d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 29 → Dec 29
Created
▶ Running
0
0 / 5
Dec 29 → Dec 29
Ready for Scheduling
▶ Running
0
0 / 5
Dec 29 → Dec 31
Assigned
▶ Running
2
2 / 5
Dec 31 → Mar 4
Awaiting Parts
⏸ Paused
42
—
Mar 4 → Mar 4
Reschedule
▶ Running
0
2 / 5
Mar 4 → Mar 13
Awaiting Parts
⏸ Paused
7
—
Mar 13 → Mar 13
Reschedule
▶ Running
0
2 / 5
Dispatch0.0d
Material Management50.1d
Coordinators2.3d
Field Work0.1d
Billing1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
50.1 days
Over SLA
Coordinators
2.3 days
Over SLA
Field Work
0.1 days
Billing
1.0 days
Created: Dec 29, 2025
Due: Jan 6, 2026
Completed: Mar 13, 2026 (65 days late)
📅
51.3 daysTotal Age
⏱️
43.0d in Awaiting PartsLongest Stage
🔄
9 transitionsStatus Changes
⚠️
48.4d overTotal Delay
📦
4 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(2 reschedules)
2 on-site visits — follow-up trip required
Visit 1Feb 26, 2026
Visit 2Mar 12, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay43.0 days stuck in "Awaiting Parts"
⏱️
Total Delay48.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.2d / 0.5d SLA
Awaiting Parts
50.1d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced PCM Board, the PACM Board and the drive belt.
🔍Technician Findings
The bed Intellidrive is not working.
⚠️Problem Description
Ray-Anthony Alston: The bed Intellidrive is not working.
📄Description
Bed, Electric
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 11, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 4, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Intellidrive is not wo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328200Location: BON SECOURS ST. FRANCIS EASTSIDEAddress: 125 Commonwealth Dr Greenville, SC 29615Device: P1900 V112AL0205Problem Description: Ray-Anthony Alston: The bed Int
Timeline
📋
▶
2
Work Order Created Dec 29, 10:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Dec 29, 11:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:36m
⏳2.0 business days
🔩
2x Parts Added Dec 30, 8:45 PM
Type:Parts
Status:Open
Qty:1
📦
▶
3
Parts Requested Dec 30, 9:14 PM
Parts Requested → Status: Awaiting Parts → Parts Requested
📦
Status: Awaiting Parts by Ray-Anthony Alston
From:Assigned
To:Awaiting Parts
Duration in Previous:1d 9h
📦
Parts Requested
Order:00087495
Status:Closed
📦
Parts Requested Dec 30, 9:21 PM
Order:00087496
Status:Closed
📦
Parts Requested Dec 30, 9:27 PM
Order:00087497
Status:Closed
🚨10.3 business days
🔩
2x Parts Added Jan 14, 11:22 AM
Type:Parts, Expenses
Status:Open
Qty:1
🚨30.0 business days
⏱️
Labor Added Feb 26, 5:21 PM
Type:Labor
Status:Open
Qty:1
⏳4.8 business days
💵
▶
2
Expenses Added Mar 4, 11:04 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts, Reschedule
To:Reschedule, Awaiting Parts
Duration in Previous:63d 13h, 0m
⚠️7.0 business days
🔄
Status: Reschedule by Ray-Anthony AlstonMar 12, 9:10 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:8d 9h
⏱️
3x Labor Added Mar 12, 9:16 PM
Type:Labor, Travel
Status:Open
Qty:1, 2, 23.8
✔️
Status: Completed by Ray-Anthony AlstonMar 12, 9:30 PM
From:Reschedule
To:Completed
Duration in Previous:20m
🏁
Status: Closed by Ray-Anthony AlstonMar 12, 10:07 PM
From:Completed
To:Closed
Duration in Previous:36m
⏳3.3 business days
📄
Status: Ready to Bill by Hannah ShawMar 18, 12:35 AM
From:Closed
To:Ready to Bill
Duration in Previous:5d 2h
📨
▶
2
Status: Invoice Pending Mar 18, 11:02 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256803
Bottlenecks
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Awaiting Parts
Duration: 43.0 business days (threshold: 3.0 business days)
Exceeded by 40.0 business days
Awaiting Parts
Duration: 7.1 business days (threshold: 3.0 business days)
Exceeded by 4.1 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)