5 business days from creation · Target: Jan 6, 2026
✗ SLA Missed (13 biz days late)
Active: 18 biz days
Paused: 33 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
⏸33d
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Feb 19, 2026
33 business days (not counted)
16d
▶ Clock Running
Status: Reschedule
Feb 19 → Mar 14, 2026
16 business days (counted)
Running total: 18 of 5 biz days used
Created: Dec 29, 2025Completed: Mar 14, 2026
Business Days Used18 / 5
05d budget+13d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 29 → Dec 29
Created
▶ Running
0
0 / 5
Dec 29 → Dec 29
Ready for Scheduling
▶ Running
0
0 / 5
Dec 29 → Dec 31
Assigned
▶ Running
2
2 / 5
Dec 31 → Feb 19
Awaiting Parts
⏸ Paused
33
—
Feb 19 → Mar 14
Reschedule
▶ Running
16
18 / 5
Dispatch0.0d
Material Management34.0d
Coordinators18.7d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
34.0 days
Over SLA
Coordinators
18.7 days
Over SLA
Billing
0.0 days
Created: Dec 29, 2025
Due: Jan 6, 2026
Completed: Mar 14, 2026 (66 days late)
📅
52.0 daysTotal Age
⏱️
34.0d in Awaiting PartsLongest Stage
🔄
8 transitionsStatus Changes
⚠️
49.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1Feb 18, 2026
Visit 2Mar 13, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay34.0 days stuck in "Awaiting Parts"
⏱️
Total Delay49.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Awaiting Parts
34.0d / 3.0d SLA
Reschedule
16.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced drive belt and PCM on bed.
🔍Technician Findings
The bed Intellidrive is not working.
⚠️Problem Description
Ray-Anthony Alston: The bed Intellidrive is not working.
📄Description
Hillrom Compella P7800 Bariatric Bed
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328201Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V112AL0206Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328201Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V112AL0206Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328201Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V112AL0206Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328201Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V112AL0206Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328201Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V112AL0206Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328201Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V112AL0206Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328201Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V112AL0206Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328201Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V112AL0206Problem Descrip