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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328202 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 29, 2025 → Mar 12, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 6, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 49 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
⏸49d
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Mar 13, 2026
49 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Dec 29, 2025 Completed: Mar 13, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0 / 5
Dec 29 → Dec 29 Ready for Scheduling ▶ Running 0 0 / 5
Dec 29 → Dec 31 Assigned ▶ Running 2 2 / 5
Dec 31 → Mar 13 Awaiting Parts ⏸ Paused 49 —
Mar 13 → Mar 13 Reschedule ▶ Running 0 2 / 5
Dispatch 0.0d
Material Management 49.2d
Coordinators 2.3d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
49.2 days
Over SLA
Coordinators
2.3 days
Over SLA
Billing
1.0 days
Created: Dec 29, 2025 Due: Jan 6, 2026 Completed: Mar 13, 2026 (65 days late)
📅
51.2 days Total Age
⏱️
49.2d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
50.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 18, 2026
Visit 2 Mar 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 49.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Awaiting Parts
49.2d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced PCM Board, the PACM Board, and Drive Belt.
🔍 Technician Findings
The bed Intellidrive is not working.
⚠️ Problem Description
Ray-Anthony Alston: The bed Intellidrive is not working.
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Dec 29, 10:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 29, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
⏳ 2.0 business days
🔩
2x Parts Added Dec 30, 8:51 PM
Type: Parts
Status: Open
Qty: 1
📦
▶
2 Parts Requested Dec 30, 9:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ray-Anthony Alston
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 10h
🚨 33.3 business days
⏱️
2x Labor Added Feb 18, 7:34 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 16.6 business days
💵
▶
3 Expenses Added Mar 12, 9:23 PM
Expenses Added → Status: Reschedule → 3x Labor Added
🔄
Status: Reschedule by Ray-Anthony Alston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 71d 22h
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 1, 24.6
✔️
Status: Completed by Ray-Anthony Alston Mar 12, 9:28 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 12:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 3h
📨
Status: Invoice Pending by Hannah Shaw Mar 18, 11:02 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10h 29m, 0m
⚠️ 9.0 business days
🧾
Invoice Created Mar 30, 4:43 PM
Invoice Number: SM-256803

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Awaiting Parts
Duration: 49.2 business days (threshold: 3.0 business days)
Exceeded by 46.2 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📦
Parts Order 00087499
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 29, 10:51 AM
Invoice #
SM-256803

Work Details (8)

Name Type Status Qty Amount Date
WL-03050459 Parts Open 1 $0.00 Dec 30, 8:51 PM
WL-03050460 Parts Open 1 $0.00 Dec 30, 8:51 PM
WL-03111139 Labor Open 0.75 $0.00 Feb 18, 7:34 PM
WL-03111140 Labor Open 0.75 $0.00 Feb 18, 7:34 PM
WL-03142416 Expenses Open 1 $0.00 Mar 12, 9:23 PM
WL-03142425 Labor Open 2 $0.00 Mar 12, 9:27 PM
WL-03142426 Labor Open 1 $0.00 Mar 12, 9:27 PM
WL-03142427 Travel Open 24.6 $0.00 Mar 12, 9:27 PM

Details