Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328205 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NEWARK BETH ISRAEL MED CTR — 201 LYONS AVE NEWARK, NEWARK NJ, 07112

Dec 29, 2025 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Feb 10)
✗ SLA Missed (40d late)
Dispatch 5.5d
Coordinators 0.0d
Field Work 0.1d
Incomplete 22.0d (excluded)
Billing 13.9d
✗ SLA Missed
Dispatch
5.5 days
Over SLA
Coordinators
0.0 days
Field Work
0.1 days
Incomplete (excluded from total)
22.0 days
Billing
13.9 days
Over SLA
Created: Dec 29, 2025 Due: Dec 31, 2025 Completed: Feb 10, 2026 (40 days late)
📅
32.0 days Total Age
⏱️
22.0d in Incomplete Longest Stage
🔄
12 transitions Status Changes
⚠️
28.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 29, 2025
Visit 2 Dec 30, 2025

AI Analysis

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Completed with significant delays
Invoiced • 136 days old
🚨
Primary Delay 22.0 days stuck in "Incomplete"
⏱️
Total Delay 28.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
15.4d / 1.0d SLA
L2 Screening
2.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Incomplete
22.0d
L2 Review
18.7d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01326626) -Follow up notes - Have to wait for GE to figure out Password invalid issue


-Preious notes -

12/15/2025 RArnold - Dispatchign to Rodney for 12/29

🔧 Work Performed
MIC Installation
🔍 Technician Findings
none
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA,TAB25491066SA,TAB25491067SA,TAB25491068SA,TAB25491071SA,TAB25491077SA,TAB25491078SA,TAB25491079SA,TAB25491081SA,TAB25491087SA,TAB25491091SA,TAB25491092SA,TAB25491064SA,TAB25491075SA,TAB25491085SA,TAB25491074SA,TAB25491069SA,TAB25491070SA,TAB25491072SA,TAB25491088SA Scale serial number(s): G311089M,G311188M,G311191M,G311097M,G311086M,G311098M,G311096M,G313037M,G313097M,G313098M,G313096M,G313100M,G313099M,G313036M,G314379M,G313033M,G314378M,G313035M,G313032M,G311203M,G311204M,G311189M,G311202M,G313086M,G311190M,G311193M,G311090M,G311199M,G311198M,G311087M,G311092M,G311091M,G311094M,G314568M,G314150M,G314156M,G314551M,G312250M,G314160M,G311088M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 40 GOB - 40 BSPT

Timeline

📋
Work Order Created Dec 29, 10:53 AM
Work Order: WO-01328205
Type: Installation
Priority: PC
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 31, 2:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-29T05:00:00.000+0000, 2025-12-29T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 2d 3h
🚗
▶
2 13x Travel Added Dec 31, 2:39 PM
13x Travel Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18m, 0m
⏱️
▶
2 Labor Added Dec 31, 2:57 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 17m
⏳ 3.0 business days
💵
▶
2 Expenses Added Jan 2, 6:02 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: L2 Screening
To: Completed
Duration in Previous: 2d 3h
🏁
Status: Closed by Rodney Charles Jan 2, 7:29 PM
From: Completed
To: Closed
Duration in Previous: 1h 25m
⏳ 0.6 business days
⚠️
Status: Incomplete by Fady Messak Jan 4, 5:49 PM
From: Closed, Incomplete, Completed
To: Incomplete, Completed, Closed
Duration in Previous: 1d 22h, 0m
⚠️ 5.0 business days
⚠️
Status: Incomplete by Fady Messak Jan 10, 5:43 PM
From: Closed
To: Incomplete
Duration in Previous: 5d 23h
🚨 22.0 business days
🏁
Status: Closed by Rodney Charles Feb 10, 4:06 PM
From: Incomplete
To: Closed
Duration in Previous: 30d 22h
🚨 11.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 1:19 PM
From: Closed
To: L2 Review
Duration in Previous: 13d 21h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 11:07 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 20h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
L2 Screening
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Dec 28, 7:00 PM
Created
Dec 29, 10:53 AM
Invoice #
SM-258373

Work Details (15)

Name Type Status Qty Amount Date
WL-03051722 Travel Open 112 $0.00 Dec 31, 2:39 PM
WL-03051710 Labor Open 3 $0.00 Dec 31, 2:39 PM
WL-03051711 Labor Open 9 $570.00 Dec 31, 2:39 PM
WL-03051712 Labor Open 9 $570.00 Dec 31, 2:39 PM
WL-03051713 Labor Open 3 $450.00 Dec 31, 2:39 PM
WL-03051714 Expenses Open 1 $0.00 Dec 31, 2:39 PM
WL-03051715 Expenses Open 1 $0.00 Dec 31, 2:39 PM
WL-03051716 Expenses Open 1 $0.00 Dec 31, 2:39 PM
WL-03051717 Expenses Open 1 $161.62 Dec 31, 2:39 PM
WL-03051718 Expenses Open 1 $0.00 Dec 31, 2:39 PM
WL-03051719 Expenses Open 1 $0.00 Dec 31, 2:39 PM
WL-03051720 Expenses Open 1 $0.00 Dec 31, 2:39 PM
WL-03051721 Travel Open 112 $0.00 Dec 31, 2:39 PM
WL-03051726 Labor Open 0.016666666666667 $38.00 Dec 31, 2:57 PM
WL-03052739 Expenses Open 1 $18.00 Jan 2, 6:02 PM

Details