5 business days from creation · Target: Jan 6, 2026
✗ SLA Missed (102 biz days late)
Active: 107 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Jun 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Jan 7, 2026
6 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Completed
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Closed
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Incomplete
Jan 7 → Jan 9, 2026
2 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Closed
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 8 of 5 biz days used
99d
▶ Clock Running
Status: Billing Review
Jan 9 → Jun 2, 2026
99 business days (counted)
Running total: 107 of 5 biz days used
Created: Dec 29, 2025Invoiced: Jun 2, 2026
Business Days Used107 / 5
05d budget+102d over
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 29 → Dec 29
Created
▶ Running
0
0 / 5
Dec 29 → Dec 29
Ready for Scheduling
▶ Running
0
0 / 5
Dec 29 → Jan 7
Assigned
▶ Running
6
6 / 5
Jan 7 → Jan 7
Completed
▶ Running
0
6 / 5
Jan 7 → Jan 7
Closed
▶ Running
0
6 / 5
Jan 7 → Jan 9
Incomplete
▶ Running
2
8 / 5
Jan 9 → Jan 9
Closed
▶ Running
0
8 / 5
Jan 9 → Jun 2
Billing Review
▶ Running
99
107 / 5
Dispatch0.0d
Coordinators5.9d
Field Work0.0d
Incomplete1.8d (excluded)
Billing99.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.0 days
Incomplete(excluded from total)
1.8 days
Billing
99.7 days
Over SLA
Created: Dec 29, 2025
Due: Jan 6, 2026
Completed: Jun 2, 2026 (146 days late)
📅
107.6 daysTotal Age
⏱️
99.7d in Billing ReviewLongest Stage
🔄
10 transitionsStatus Changes
⚠️
105.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay99.7 days stuck in "Billing Review"
⏱️
Total Delay105.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.1d / 1.0d SLA
Incomplete
1.8d
Billing Review
99.7d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/10/26 BA - PO #4010634108HTM - $493.89 1/26 JJ: request FSE to obtain PO
1.7.26 hshaw - chat tech, WO requires PO
🔧Work Performed
Replaced 4 casters on stretcher. PO # 4010634108HTM
🔍Technician Findings
Casters are split on stretcher.
⚠️Problem Description
Ray-Anthony Alston: Casters are split on stretcher.
Account says the caster were wear and tear.
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Jan 7, 2026 1:59pm
@Ray-Anthony Alston WO requires PO, please submit your PO request to GE. Thank you
Jan 9, 2026 1:02pm
@Brandi Alvarez @Jennifer Johnson tech kept pushing WO to closed status. My understanding we need to obtain PO for replacement caster. Please assist to review, I might have been missing something here. Thank you
Jan 29, 2026 2:42pm
@Ray-Anthony Alston Casters are not covered under FSWP anymore. Casters are a consumable. All consumables require a PO. Pls request a PO from GE Biomed. cc: @Hannah Shaw @Brandi Alvarez @Mark Franks
May 31, 2026 3:00pm
@Ray-Anthony Alston 2nd request. PO is required for the casters. Please complete a PO estimate and obtain PO from biomed. Thank you! @Brandi Alvarez @Mark Franks