Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328276 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 29, 2025 → Jan 8, 2026

🔴 Behind
P5 5 business days from creation
Target: Jan 5, 2026
⚠ 129d overdue
Dispatch 0.0d
Coordinators 6.9d
Field Work 0.0d
Incomplete 1.8d (excluded)
⚠ Overdue
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
1.8 days
Created: Dec 29, 2025 Due: Jan 6, 2026 (129 days overdue)
📅
8.7 days Total Age
⏱️
6.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Billing Review • 136 days old
🚨
Primary Delay 6.8 days stuck in "Assigned"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
1.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 JJ: request FSE to obtain PO

1.7.26 hshaw - chat tech, WO requires PO

🔧 Work Performed
Replaced 4 casters on stretcher.
🔍 Technician Findings
Casters are split on stretcher.
⚠️ Problem Description
Ray-Anthony Alston: Casters are split on stretcher. Account says the caster were wear and tear.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 29, 2:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 29, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
⏳ 3.0 business days
🔩
Parts Added Dec 31, 7:18 PM
Type: Parts
Status: Open
Qty: 4
⏳ 4.6 business days
⏱️
▶
3 3x Labor Added Jan 6, 9:08 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 8d 6h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Hannah Shaw Jan 7, 2:00 PM
From: Closed
To: Incomplete
Duration in Previous: 16h 50m
⏳ 2.0 business days
🏁
Status: Closed by Ray-Anthony Alston Jan 8, 8:09 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 6h
💵
Status: Billing Review by Hannah Shaw Jan 9, 1:02 PM
From: Closed
To: Billing Review
Duration in Previous: 16h 53m

Bottlenecks

Assigned
Duration: 6.8 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 29, 2:14 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03051975 Parts Open 4 $591.38 Dec 31, 7:18 PM
WL-03055661 Labor Open 1 $0.00 Jan 6, 9:08 PM
WL-03055662 Labor Open 1.5 $142.50 Jan 6, 9:08 PM
WL-03055663 Travel Open 23.8 $0.00 Jan 6, 9:08 PM

Details