Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328278 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 29, 2025 → Mar 13, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 6, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 49 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
⏸49d
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Mar 14, 2026
49 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 14 → Mar 14, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Dec 29, 2025 Completed: Mar 14, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0 / 5
Dec 29 → Dec 29 Ready for Scheduling ▶ Running 0 0 / 5
Dec 29 → Dec 31 Assigned ▶ Running 2 2 / 5
Dec 31 → Mar 14 Awaiting Parts ⏸ Paused 49 —
Mar 14 → Mar 14 Reschedule ▶ Running 0 2 / 5
Dispatch 0.0d
Material Management 50.0d
Coordinators 1.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
50.0 days
Over SLA
Coordinators
1.9 days
Over SLA
Billing
0.0 days
Created: Dec 29, 2025 Due: Jan 6, 2026 Completed: Mar 14, 2026 (66 days late)
📅
51.6 days Total Age
⏱️
50.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
50.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay 50.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Awaiting Parts
50.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the Drive Belt on bed.
🔍 Technician Findings
The bed Intellidrive is not working.
⚠️ Problem Description
Ray-Anthony Alston: The drive on the bed is not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 29, 2:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 29, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
⏳ 2.0 business days
📦
▶
2 Parts Requested Dec 30, 9:46 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ray-Anthony Alston
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 6h
🚨 50.3 business days
🔩
▶
3 2x Parts Added Mar 13, 9:14 PM
2x Parts Added → Status: Reschedule → Labor Added
🔄
Status: Reschedule by Ray-Anthony Alston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 72d 22h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
▶
2 Status: Completed Mar 13, 9:19 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 10:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
Status: Invoice Pending by Hannah Shaw Mar 18, 11:02 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21m, 0m
⚠️ 9.0 business days
🧾
Invoice Created Mar 30, 4:38 PM
Invoice Number: SM-256803

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 50.0 business days (threshold: 3.0 business days)
Exceeded by 47.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00087502
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 29, 2:14 PM
Invoice #
SM-256803

Work Details (3)

Name Type Status Qty Amount Date
WL-03144378 Parts Open 1 $0.00 Mar 13, 9:14 PM
WL-03144379 Expenses Open 1 $0.00 Mar 13, 9:14 PM
WL-03144388 Labor Open 2 $0.00 Mar 13, 9:18 PM

Details