5 business days from creation · Target: Jan 6, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 47 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
⏸47d
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Mar 11, 2026
47 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Dec 29, 2025Completed: Mar 11, 2026
Business Days Used2 / 5
05d budget
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 29 → Dec 29
Created
▶ Running
0
0 / 5
Dec 29 → Dec 29
Ready for Scheduling
▶ Running
0
0 / 5
Dec 29 → Dec 31
Assigned
▶ Running
2
2 / 5
Dec 31 → Mar 11
Awaiting Parts
⏸ Paused
47
—
Mar 11 → Mar 11
Reschedule
▶ Running
0
2 / 5
Dispatch0.0d
Material Management48.0d
Coordinators2.1d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
48.0 days
Over SLA
Coordinators
2.1 days
Over SLA
Billing
0.1 days
Created: Dec 29, 2025
Due: Jan 6, 2026
Completed: Mar 11, 2026 (63 days late)
📅
49.6 daysTotal Age
⏱️
48.0d in Awaiting PartsLongest Stage
🔄
7 transitionsStatus Changes
⚠️
47.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Feb 18, 2026
Visit 2Mar 10, 2026
Visit 3Mar 11, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 227 days old
🚨
Primary Delay48.0 days stuck in "Awaiting Parts"
⏱️
Total Delay47.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Awaiting Parts
48.0d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
replaced and installed intellidrive belt
reset bed ,recalibrated touchscreen
moved bed into room with fixed bed
ran all functional test
🔍Technician Findings
found that intellidrive belt inop
⚠️Problem Description
Ray-Anthony Alston: Intellidrive not working.
📄Description
Hillrom Compella P7800 Bariatric Bed
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 4, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: ROPER HOSPITALAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: steven.m.mcmahon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328279Location: Roper HospitalAddress: 316 Calhoun Street Charleston, SC 29401Device: Compella P7800, excelcare ES, Totalcare, Triflex II, Bariatric V111AL0202Problem Descrip
Timeline
📋
▶
2
Work Order Created Dec 29, 2:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Dec 29, 2:47 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Ray-Anthony Alston
⏳2.0 business days
🔩
2x Parts Added Dec 30, 8:57 PM
Type:Parts
Status:Open
Qty:1
📦
▶
2
Parts Requested Dec 30, 9:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ray-Anthony Alston
From:Assigned
To:Awaiting Parts
Duration in Previous:1d 6h
🚨33.3 business days
⏱️
Labor Added Feb 18, 7:42 PM
Type:Labor
Status:Open
Qty:0.75
🚨14.5 business days
⏱️
Labor Added Mar 10, 5:02 PM
Type:Labor
Status:Open
Qty:3
💵
▶
2
Expenses Added Mar 11, 10:41 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Yves Dessin
From:Awaiting Parts
To:Reschedule
Duration in Previous:70d 11h
⏱️
Labor Added Mar 11, 12:15 PM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Yves DessinMar 11, 12:21 PM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:1h 40m
📄
Status: Ready to Bill by Hannah ShawMar 12, 2:25 AM
From:Closed
To:Ready to Bill
Duration in Previous:14h 3m
📨
Status: Invoice Pending by Hannah ShawMar 12, 3:08 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:43m, 0m
🚨13.0 business days
🧾
Invoice Created Mar 30, 4:45 PM
Invoice Number:SM-256265
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 48.0 business days (threshold: 3.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)