Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328305 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 29, 2025 → Dec 30, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 30)
✓ SLA Met
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 29, 2025 Due: Jan 31, 2026 Completed: Dec 30, 2025 (32 days early)
📅
1.3 days Total Age
⏱️
1.3d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 136 days old
🚨
Primary Delay 1.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Matthew Sebzda: PM WO request
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 29, 4:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Dec 29, 7:26 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Dec 30, 8:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 13m
✔️
▶
2 Status: Completed Dec 30, 9:41 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 30, 10:53 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🚨 34.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250124

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 29, 4:29 PM
Invoice #
SM-250124

Work Details (2)

Name Type Status Qty Amount Date
WL-03049418 Labor Open 1 $0.00 Dec 29, 7:26 PM
WL-03049419 Labor Open 1 $0.00 Dec 29, 7:26 PM

Details