Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328306 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 29, 2025 → Dec 30, 2025

✅ Completed
P5 5 business days from creation
Target: Jan 5, 2026
🕐 Clock stopped: Completed (Dec 30)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.5d
Field Work 1.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Field Work
1.0 days
Billing
1.6 days
Over SLA
Created: Dec 29, 2025 Due: Jan 6, 2026 Completed: Dec 30, 2025 (7 days early)
📅
1.3 days Total Age
⏱️
1.6d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 136 days old
🚨
Primary Delay 1.6 days stuck in "Ready to Bill"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset side linkage and side foot pedals - cycle tested unit - returned to service
🔍 Technician Findings
found foot pedal inop
⚠️ Problem Description
Matthew Sebzda: repair request side foot pedal inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 29, 4:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
2 Labor Added Dec 29, 7:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Ready for Scheduling
To: Completed
Duration in Previous: 2h 52m
👷
▶
2 Technician Assigned Dec 30, 10:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Completed
To: Assigned
Duration in Previous: 15h 5m
✔️
Status: Completed by Matthew Sebzda Dec 30, 11:35 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 7m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 1:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 20m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 2h
💰
Status: Invoiced by Hannah Shaw Dec 31, 4:29 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 32.9 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250275

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 29, 4:29 PM
Invoice #
SM-250275

Work Details (1)

Name Type Status Qty Amount Date
WL-03049411 Labor Open 2 $0.00 Dec 29, 7:22 PM

Details