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← WO Overview

WO-01328327 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Dec 29, 2025 → Feb 14, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 14)
✗ SLA Missed (45d late)
Dispatch 0.0d
Coordinators 34.3d
Billing 3.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.3 days
Over SLA
Billing
3.4 days
Over SLA
Created: Dec 30, 2025 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
34.0 days Total Age
⏱️
32.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
34.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 136 days old
🚨
Primary Delay 32.3 days stuck in "Scheduled"
⏱️
Total Delay 34.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
32.3d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 NNL ; 1914 KW avail; 1934 LM w/Jonathan re cnfm; 12/31/2025 1449 CM 2nd msg w/Jonathan; 1549 Jonathan cnfm; 1620 CM ack cnfm; LM w/KW; 1626 KW ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 29, 7:35 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.5 business days
👷
▶
2 Technician Assigned Dec 31, 4:29 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 20h
🚨 32.9 business days
💵
▶
2 5x Expenses Added Feb 13, 12:08 PM
5x Expenses Added → 8x Expenses Added
💵
8x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Feb 13, 12:16 PM
4x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8.75
⏱️
3x Labor Added Feb 13, 12:24 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 1.0 business days
💵
▶
3 2x Expenses Added Feb 14, 1:03 PM
2x Expenses Added → 3x Expenses Added → 3x Labor Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8, 4
⏱️
▶
4 3x Labor Added Feb 14, 1:09 PM
3x Labor Added → 3x Labor Added → Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7.25
✔️
Status: Completed by Kinsey Whitman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 44d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:16 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 20m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 3:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 32.3 business days (threshold: 2.0 business days)
Exceeded by 30.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
Feb 10, 8:00 AM
Created
Dec 29, 7:35 PM
Invoice #
SM-254571

Work Details (36)

Name Type Status Qty Amount Date
WL-03104918 Expenses Open 1 $68.00 Feb 13, 12:08 PM
WL-03104919 Expenses Open 1 $68.00 Feb 13, 12:08 PM
WL-03104920 Expenses Open 1 $68.00 Feb 13, 12:08 PM
WL-03104921 Expenses Open 1 $68.00 Feb 13, 12:08 PM
WL-03104922 Expenses Open 1 $68.00 Feb 13, 12:08 PM
WL-03104938 Expenses Open 1 $214.60 Feb 13, 12:12 PM
WL-03104939 Expenses Open 1 $214.60 Feb 13, 12:12 PM
WL-03104941 Expenses Open 1 $55.86 Feb 13, 12:12 PM
WL-03104940 Expenses Open 1 $214.60 Feb 13, 12:12 PM
WL-03104942 Expenses Open 1 $55.86 Feb 13, 12:12 PM
WL-03104943 Expenses Open 1 $55.86 Feb 13, 12:12 PM
WL-03104936 Expenses Open 1 $214.60 Feb 13, 12:12 PM
WL-03104937 Expenses Open 1 $55.86 Feb 13, 12:12 PM
WL-03104968 Expenses Open 1 $35.00 Feb 13, 12:16 PM
WL-03104970 Expenses Open 1 $35.00 Feb 13, 12:16 PM
WL-03104969 Expenses Open 1 $35.00 Feb 13, 12:16 PM
WL-03104967 Expenses Open 1 $20.00 Feb 13, 12:16 PM
WL-03104981 Labor Open 8.75 $350.00 Feb 13, 12:19 PM
WL-03104996 Labor Open 0.5 $20.00 Feb 13, 12:24 PM
WL-03104997 Labor Open 8 $830.00 Feb 13, 12:24 PM
WL-03104998 Labor Open 0.5 $20.00 Feb 13, 12:24 PM
WL-03106305 Expenses Open 1 $95.34 Feb 14, 1:03 PM
WL-03106304 Expenses Open 1 $91.21 Feb 14, 1:03 PM
WL-03106306 Expenses Open 1 $282.07 Feb 14, 1:05 PM
WL-03106307 Expenses Open 1 $18.41 Feb 14, 1:05 PM
WL-03106308 Expenses Open 1 $837.74 Feb 14, 1:05 PM
WL-03106312 Labor Open 8 $830.00 Feb 14, 1:08 PM
WL-03106313 Labor Open 8 $830.00 Feb 14, 1:08 PM
WL-03106314 Labor Open 4 $830.00 Feb 14, 1:08 PM
WL-03106315 Labor Open 0.5 $20.00 Feb 14, 1:09 PM
WL-03106316 Labor Open 0.5 $20.00 Feb 14, 1:09 PM
WL-03106317 Labor Open 0.5 $20.00 Feb 14, 1:09 PM
WL-03106319 Labor Open 0.5 $20.00 Feb 14, 1:10 PM
WL-03106318 Labor Open 0.5 $20.00 Feb 14, 1:10 PM
WL-03106320 Labor Open 0.5 $20.00 Feb 14, 1:10 PM
WL-03106321 Labor Open 7.25 $290.00 Feb 14, 1:12 PM

Details