Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328398 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 30, 2025 → Dec 30, 2025

✅ Completed
P5 5 business days from creation
Target: Jan 6, 2026
🕐 Clock stopped: Completed (Dec 30)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Dec 30, 2025 Due: Jan 7, 2026 Completed: Dec 30, 2025 (8 days early)
📅
0.8 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced side linkage - cycle tested unit - returned to service
🔍 Technician Findings
found side foot pedals inop - side linkage needs replacement
⚠️ Problem Description
Matthew Sebzda: Repair request Side foot pedal inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 30, 11:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Dec 30, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
⏱️
▶
3 3x Labor Added Dec 30, 5:15 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 5h 38m
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 31, 1:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 23m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 42m
💰
Status: Invoiced by Hannah Shaw Dec 31, 4:29 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 32.9 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250275

Bottlenecks

Assigned
Duration: 5.6 business hours (threshold: 4.0 business hours)
Exceeded by 1.6 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 30, 11:14 AM
Invoice #
SM-250275

Work Details (3)

Name Type Status Qty Amount Date
WL-03050229 Labor Open 0.5 $0.00 Dec 30, 5:15 PM
WL-03050230 Labor Open 3 $0.00 Dec 30, 5:15 PM
WL-03050231 Parts Open 1 $0.00 Dec 30, 5:15 PM

Details