Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328432 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 30, 2025 → Dec 30, 2025

✅ Completed
P5 5 business days from creation
Target: Jan 6, 2026
🕐 Clock stopped: Completed (Dec 30)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
0.4 days
Created: Dec 30, 2025 Due: Jan 7, 2026 Completed: Dec 30, 2025 (8 days early)
📅
0.5 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset side foot pedals
🔍 Technician Findings
found side foot pedals inop
⚠️ Problem Description
Matthew Sebzda: repair request side foot pedal inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 30, 1:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Dec 30, 2:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
⏱️
▶
3 Labor Added Dec 30, 5:21 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 3h 3m
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Dec 31, 1:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 16m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 43m
💰
Status: Invoiced by Hannah Shaw Dec 31, 4:29 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 32.9 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250275

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 30, 1:42 PM
Invoice #
SM-250275

Work Details (1)

Name Type Status Qty Amount Date
WL-03050232 Labor Open 1 $0.00 Dec 30, 5:21 PM

Details