Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328435 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 30, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 27, 2026
🕐 Clock stopped: Completed (Jan 13)
✓ SLA Met (14d early)
Dispatch 0.0d
Coordinators 10.6d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.6 days
Over SLA
Billing
0.4 days
Created: Dec 30, 2025 Due: Jan 27, 2026 Completed: Jan 13, 2026 (14 days early)
📅
10.6 days Total Age
⏱️
10.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 10.6 days stuck in "Assigned"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.6d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
4 Work Order Created Dec 30, 1:51 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 11.0 business days
✔️
Status: Completed by Tami Dawe Jan 13, 1:07 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 23h, 0m
📄
Status: Ready to Bill by Tami Dawe Jan 14, 9:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 45m
📨
Status: Invoice Pending by Hannah Shaw Jan 14, 12:37 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 45m
💰
▶
2 Status: Invoiced Jan 14, 12:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251173

Bottlenecks

Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 30, 1:51 PM
Invoice #
SM-251173

Work Details (1)

Name Type Status Qty Amount Date
WL-03049875 Parts Open 1 $929.50 Dec 30, 1:52 PM

Details