Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328437 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 30, 2025 → Dec 30, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 30)
✓ SLA Met
Dispatch 0.0d
Coordinators 0.4d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
0.2 days
Created: Dec 30, 2025 Due: Jan 30, 2026 Completed: Dec 30, 2025 (31 days early)
📅
0.4 days Total Age
⏱️
3.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay 3.2 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.08 ohms 094-181mA
🔍 Technician Findings
0.08 ohms 094-181mA
⚠️ Problem Description
Matthew Sebzda: PM WO request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 30, 2:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 30, 2:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏱️
▶
2 Labor Added Dec 30, 5:34 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 16m, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 2, 10:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 31.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250377

Bottlenecks

Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 30, 2:03 PM
Invoice #
SM-250377

Work Details (1)

Name Type Status Qty Amount Date
WL-03050241 Labor Open 1 $0.00 Dec 30, 5:34 PM

Details