Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328517 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Dec 31, 2025 → Dec 31, 2025

✅ Completed
P5 5 business days from creation
Target: Jan 7, 2026
🕐 Clock stopped: Completed (Dec 31)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Over SLA
Billing
0.0 days
Created: Dec 31, 2025 Due: Jan 8, 2026 Completed: Dec 31, 2025 (8 days early)
📅
1.0 days Total Age
⏱️
2.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 2.2 days stuck in "Closed"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced head end foot pedal and roll pin - cycle tested unit - returned to service
🔍 Technician Findings
found foot pedal inop - requires replacement
⚠️ Problem Description
Matthew Sebzda: Repair request Head foot pedal inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 31, 8:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Dec 31, 10:11 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
⏱️
▶
2 4x Labor Added Dec 31, 5:13 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7h 4m, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Jan 2, 11:51 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 8:00 AM
Invoice Number: SM-250377

Bottlenecks

Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 31, 8:34 AM
Invoice #
SM-250377

Work Details (4)

Name Type Status Qty Amount Date
WL-03051846 Labor Open 1 $0.00 Dec 31, 5:13 PM
WL-03051847 Labor Open 0.5 $0.00 Dec 31, 5:13 PM
WL-03051848 Parts Open 1 $0.00 Dec 31, 5:13 PM
WL-03051849 Parts Open 1 $0.00 Dec 31, 5:13 PM

Details