Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328518 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 31, 2025 → Dec 31, 2025

✅ Completed
P5 5 business days from creation
Target: Jan 7, 2026
🕐 Clock stopped: Completed (Dec 31)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 31, 2025 Due: Jan 8, 2026 Completed: Dec 31, 2025 (8 days early)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed is not working.
⚠️ Problem Description
Ray-Anthony Alston: Head of bed is not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 31, 8:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 31, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 35m
⏱️
▶
3 4x Labor Added Dec 31, 6:53 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 8h 43m
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 2, 11:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 8:00 AM
Invoice Number: SM-250377

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 31, 8:34 AM
Invoice #
SM-250377

Work Details (4)

Name Type Status Qty Amount Date
WL-03051920 Labor Open 1 $0.00 Dec 31, 6:53 PM
WL-03051921 Labor Open 2.5 $0.00 Dec 31, 6:53 PM
WL-03051922 Travel Open 23.8 $0.00 Dec 31, 6:53 PM
WL-03051923 Parts Open 1 $0.00 Dec 31, 6:53 PM

Details