Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328519 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 31, 2025 → Jan 5, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 7, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 4.6d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 31, 2025 Due: Jan 8, 2026 Completed: Jan 6, 2026 (2 days early)
📅
4.4 days Total Age
⏱️
4.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 4.4 days stuck in "Assigned"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed is not working.
⚠️ Problem Description
Ray-Anthony Alston: Head of bed is not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 31, 8:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 31, 10:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
⏳ 4.0 business days
⏱️
▶
3 4x Labor Added Jan 5, 10:05 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 5d 11h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 6, 1:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 32m
📨
Status: Invoice Pending by Hannah Shaw Jan 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 45m
💰
Status: Invoiced by Hannah Shaw Jan 6, 2:31 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 4.0 business days
🧾
Invoice Created Jan 9, 7:13 PM
Invoice Number: SM-250594

Bottlenecks

Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 31, 8:34 AM
Invoice #
SM-250594

Work Details (4)

Name Type Status Qty Amount Date
WL-03054391 Labor Open 2.5 $0.00 Jan 5, 10:05 PM
WL-03054392 Labor Open 1 $0.00 Jan 5, 10:05 PM
WL-03054393 Travel Open 24.6 $0.00 Jan 5, 10:05 PM
WL-03054394 Parts Open 1 $0.00 Jan 5, 10:05 PM

Details