Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328595 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CLEVELAND CLINIC — 2035 E 86TH ST, CLEVELAND OH, 44106

Dec 31, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (3 biz days early)
Active: 54 biz days
Paused: 46 biz days
🕐 Clock stopped: Canceled (May 26, 2026)
54d
▶ Clock Running
Status: Created
Dec 31 → Mar 20, 2026
54 business days (counted)
Running total: 54 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → May 26, 2026
46 business days (not counted)
Created: Dec 31, 2025 Canceled: May 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Mar 20 Created ▶ Running 54 54
Mar 20 → May 26 Ready for Release ⏸ Paused 46 —
Dispatch 54.8d
Holding 47.0d (excluded)
✓ SLA Met
Dispatch
54.8 days
Over SLA
Holding (excluded from total)
47.0 days
Created: Dec 31, 2025 Due: May 29, 2026 Completed: May 26, 2026 (3 days early)
📅
100.8 days Total Age
⏱️
54.8d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
54.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 227 days old
🚨
Primary Delay 54.8 days stuck in "Entered"
⏱️
Total Delay 54.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.8d / 0.5d SLA
Ready for Release
47.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 SRobinson- Created follow up WO for the remaining. (Old Wo-01316968)-Follow up notes - N/A - UNITS WERE NOT DELIVERED TO HOSPITAL, NEED FOLLOW UP TO RESCHEDULE WHEN UNITS ARE DELIVERED


-Previous notes -

12/23/2025 DMalloy - DispatchIng to FSE Eric to be onsite with FSE Paul on next week for the Installation of the Cleveland clinic devices. 

⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62085,QAAE62095,QAAE62070,QAAE62082,QAAE61398,QAAE61393,QAAE61385,QAAE61403,QAAE61388 Scale serial number(s): TAB25501516SA,TAB25491501SA,TAB25501509SA,TAB25501506SA,TAB25501501SA,TAB25501507SA,TAB25501518SA,TAB25501508SA,TAB25501514SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 9 GOB - 9 BSPT

Timeline

📋
Work Order Created Dec 31, 12:56 PM
Work Order: WO-01328595
Type: Installation
Priority: PC
🚨 55.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 78d 19h
🚨 47.0 business days
🚫
Status: Canceled by Mandy Newman May 26, 12:18 PM
From: Ready for Release
To: Canceled
Duration in Previous: 67d 2h

Bottlenecks

Entered
Duration: 54.8 business days (threshold: 4.0 business hours)
Exceeded by 54.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 31, 12:56 PM
Invoice #
N/A

Details