Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328608 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Covenant Medical Center — 19th St, Lubbock TX, 79410

Dec 31, 2025 → Feb 2, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (33d late)
Coordinators 12.3d
Billing 14.3d
✗ SLA Missed
Coordinators
12.3 days
Over SLA
Billing
14.3 days
Over SLA
Created: Dec 31, 2025 Due: Dec 31, 2026 Completed: Feb 2, 2026 (332 days early)
📅
23.6 days Total Age
⏱️
12.8d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
23.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 12.8 days stuck in "Billing Review"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
8.6d / 2.0d SLA
Ready for Scheduling
3.7d / 1.0d SLA
Billing Review
12.8d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 1239 Beth say TK is hosting ; LM w/TK; 1424 LM w/MA; MA ack msg; 1/12/2026 1219 Mirel says pushed; LM w/Mirel re: MA rescheduled? Host?

Timeline

📋
▶
2 Work Order Created Dec 31, 2:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
📅
▶
3 Dispatch Scheduled Dec 31, 2:25 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12m
👷
Technician Assigned by Caitlin Mcgee
Technician: Muad Abdeldayem
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 12, 1:32 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 11d 23h
⏳ 4.0 business days
💵
Status: Billing Review by Caitlin Mcgee Jan 15, 12:43 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 2d 23h
🚨 12.0 business days
💵
Expenses Added Jan 30, 6:18 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.7 business days
✔️
Status: Completed by Wayne Rush Feb 2, 9:37 AM
From: Billing Review, Completed
To: Completed, Closed
Duration in Previous: 17d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 5h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 23m
⏳ 1.8 business days
💰
▶
2 Status: Invoiced Feb 6, 6:22 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253126

Bottlenecks

Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Billing Review
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Muad Abdeldayem
Scheduled
Jan 27, 4:00 PM
Created
Dec 31, 2:11 PM
Invoice #
SM-253126

Work Details (1)

Name Type Status Qty Amount Date
WL-03085833 Expenses Open 1 $647.77 Jan 30, 6:18 PM

Details